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Critical Thinking Essay

1393 words - 6 pages

Critical Thinking
Unit 1 Assessment
February 07, 2014

I have been in management for over 15 years with the last five years being spent as an assistant manager and bookkeeper for a large apartment complex. As the bookkeeper the problems that are often faced can be categorized as a business problem for the company and a personal problem for the tenant. When a tenant is facing eviction it is the bookkeeper’s job to either collect the money owed or seek eviction. At first glance the problem may appear to be an either or situation but it is not always as it seems.
Problem solving in business takes a combination of communication, brainstorming and patients. ...view middle of the document...

The options available for a tenant that is late on his or her rent is to pay the rent and all the accumulated fees by the tenth or to pay the filing fee for the eviction now with the option of paying all remaining monies owed before the court date to stop the eviction. If the tenant did not pay the monies owed the eviction would be process and the tenant would have three days to vacate. If the tenant did not vacate a writ of procession would be filed. If the tenant still remained at the property a sheriff would escort the tenant off the property and all remaining belonging would be put out on the curb.
Keeping in mind the options available to the tenant, the variables that the company must consider are the cost that would occur if the tenant did not pay the money owed and we had to go through with the eviction process. In addition to the cost of the filling fees for eviction and writ of passion there would also be cost occurred from the loss of income of rent during the eviction process. Other losses include the cost of cleaning and possible repairs from retaliation. As a company that strives to provide excellent customers service we also have to keep in mind that while this problem is a business problem for our company it is a personal problem for the tenant and needs to be treated with compassion.
To begin the process of coming up a possible solution, addition information was needed from the tenant. I needed to find out from the resident what was going on in his life to cause him to be late. I also needed to find out what his plan were before I could decide what would be more beneficial for both the company and the resident. After speaking to the resident I learned that he had been struggling with UN expected expenses the last couple months and now his car had broken down. He had to pay for it to be towed to prevent it from being impounded and it was going to take all that he had to get it fixed. He said he might be able to pay half on the tenth and the rest at the beginning of next month. I explained his options to him and told him that he needed to come in to visit with me so we could sit down together and figure out a solution that would work for both of us.
Knowing the addition information I was able to put together some numbers and possible solutions for the young tenant before he arrived. From a business stand point and previous experience I knew he would not be able to pay and we would end up evicting him. The eviction process would end up costing our company anywhere from three to five months’ rent, court cost, possible repair, clean up fees and little hope of recovering any of the lost monies. If he moved willingly we would lose one to two months’...

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