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Conflict Management Essay

3591 words - 15 pages

tEXECUTIVE SUMMARY

The paper identifies different source and causes of different types of conflict in the work place. Analysis of the conflict was done with the aid of Blake and Mouton’s model of conflict management.
The paper reflects on a real life observation using brightlands care home. Conflicts observed in the home were analysed and discussed. Manager positions in handling the conflict were also analysed using Blake and Mouton’s conflict management style model. Five conflict management style (competitor, collaborator, compromiser, accommodator and avoider) were used to analysed the conflict were based on the research of Blake and Mouton (1964). Using the conflict scenario, the ...view middle of the document...

According to Masters and Albright (2002) conflict exists at the moment that one party feels disagreement. At that moment the conflict is neither constructive (positive) nor destructive (negative), it is best looked at as neutral. It is what happens subsequently, how the parties choose to behave once they realize that there is a conflict, which determines whether the conflict manifests positively or negatively. As human beings interact in organizations, differing values and situations create tension. According to Deutsch (1973), conflict exists whenever incompatible activities occur. Conflict is thereby viewed as a situation in which two or more individuals operating within a unit appear to be incompatible. Some experts believe that unresolved conflict represents the largest reducible cost in many businesses, yet the financial and human costs of conflict in the workplace are in most Organizations not considered a variable worth measuring and pro-actively managed.
It is obvious that conflict is an unavoidable reality of living. While one recognize this, it important that procedures should be put in place either to reduce or manage it. Huseman (1977) view conflict management as distinguishing between useful conflicts and conflict that should be eliminated while Thomas (1971) defined conflict management as a “process of cooperative confrontation”.
According to www.foundationcoalition.org, conflict management involves acquiring skills related to conflicts resolution, self awareness about conflicts modes, conflict communication skills, and establishing a structure for management of conflicts in your working environment.
Deetz and Stevenson (1986), believes management of conflict serves as a more useful concept of the process of dealing with conflict rather than the conception like conflict resolution.
The purpose of this assignment is to analyze the concept of Blake and Mouton conflict management styles as a tool whereby companies can more effectively manage conflict within their organizations. The concept of Blake and Mouton Managerial Grid provides a useful paradigm for helping individuals in an organization understand themselves and others. This assignment will focus on different types of conflicts that I have observed and how they had been handled or managed using Blake and Mouton’s model. The report will be focusing on Brightlands care home in medway county of Kent.

2.0 Blake and Mouton Leadership Grid

Blake was born in 1918 and studied psychology at Berea College, university of virgina, where he took his M.A in 1941, then at the University of Texas at Austin, where he took his PhD in 1947. He stayed at the University of Texas as a professor until 1964, receiving an LLD in 1992.
Jane Mouton studied pure mathematics and physics at the University of Texas and received an M.A in psychology from Florida state university in 1951 and a PhD from the University of Texas in 1957.
Blake and Mouton developed the concept of the managerial...

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