Conflict Management Essay

1159 words - 5 pages

Conflict Management
Lisa Walters, Rachel Motley, Robert Martinez and Cody Frazier
October 13, 2014
Luis Ramos

Conflict Management
Managers are tasked with various responsibilities; they are leaders, motivators, engage in managing conflict and effectively communicate with their team. In order for organizational goals to be met, managers must effectively navigate these various tasks so that employees can be successful with meeting departmental goals. Communication is one of the most effective tools used to combat conflict within a team environment. There are multiple communication styles that can be used to overcome conflict barriers. This paper will explore different ...view middle of the document...

When employees know that their voice is being heard and that they are a vital part of the team they tend to feel good about giving input into a situation or a problem that the team is having (Wilkinson & Fay, 2011). There are many benefits to employees feeling like they have a voice, and these can all lead to improvement in job satisfaction, employee attitudes and behaviors (Wilkinson & Fay, 2011). So with the encouragement they now feel that they are a part of something that they want to put forth effort to see it succeed.
When it comes to downsizing in a company it is a frightening experience for the employees that are working for the company, mainly because they are worried about the long term status of their jobs, and if it is going to be them that are included in the downsizing. The manager’s responsibility is to inform the team about downsizing. First, gather as much information as possible so questions can be addressed when asked by their staff. Second, hold a small informal meeting amongst the team to reveal the information of the downsizing decision in the company; allow them to ask questions about why it is happening and to whom. While encouraging them that this downsizing is not happening to their team, let them understand that the team is doing good work and is greatly appreciated, and then explain that the downsizing is to help the company in the long run. The goal is for employees feel that information is not being withheld by their manager that gives sense of security and alleviates the element of surprise. The more honest the manager is and not withholding information the easier it is to combat the gossip. While handling the team’s feeling in a downsizing situation that does not directly affect their jobs; there is an insecurity about future downsizing. One way to combat insecurity is to assure the team of their value to the company, and re-iterate the vision and scope of work that needs to be accomplished by the team. This will increase motivation, give a sense of clarity as to why the decision is being made, which in turn will improve productivity (Brand, 1995).
Conflict Management Alleviates Deadline Stress
Leaders who can manage projects on time, on budget and with little conflict for their team and their customers will rise quickly in any company. All projects need clear definition, resources, and a team that is committed to the project. As a leader, it is important to manage conflict and foresee its potential and resolve it before it...

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