Are You A Good Communicator?
November 29, 2013
Are You A Good Communicator?
Interpersonal communication and relationships are important in any health care industry. Effective communication is an essential key in the health care industry. “Five topic areas of problem-oriented interpersonal health communication research demonstrate this important role: lack of patient compliance, miscommunication and misinformation, insensitivity, unrealistic and unfulfilled expectations, and dissatisfaction”, (Kreps, Gary L., 1985). Communicating effective can help for each person to build a solid relationship that will result in improved ...view middle of the document...
There are six types of communication that promote defensive climates and six opposite types of communication that foster supportive climates. They are evaluation versus description, control versus problem orientation, strategy versus spontaneity, neutrality versus empathy, superiority versus equality, and certainty versus provisionalism. “All of these elements of supportive and defensive climates are valid factors in determining the effectiveness of your communication”, (Cheesebro, O’Connor, & Rios, 2010, p.133). I feel that supportive relationships is more appropriate for the health care industry, because supportive climates enable for a person to be openly, honest and respectful while interacting with others amongst the health care team.
Assertive style communication allows for an individual to share information on how they feel or think about a situation in an openly way by being honest and respectful of the other person while allowing that individual to do the same. Assertive style communication is appropriate in the health care workplace because it enable others to build trust between one another, which also helps to prevent conflicts amongst others. It helps to keep everyone working effectively as a team to get important needs met. “Assertive communication is best understood when compared with aggressive and nonassertive communication”, (Cheesebro, O’Connor, & Rios, 2010, p.135). Assertiveness is sharing information on what you think or feel in a direct manner while being honest and respectful to others, Aggressiveness is sharing information on what you think or feel in a direct manner while being honest and disrespectful to others, and no assertiveness is respecting others while sharing your thoughts or feelings indirectly or not at all.
Self-assess Of Interpersonal Communication Skills.
I actually self-assess the elements of my interpersonal communication skills and I scored a 56. This test shows me that I am generally assertive, but I would do well to identify those areas in which I am less confident or direct in telling others what I think, feel, want, or need. Some areas in which I feel less confident...