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Communication Theory Paper

1315 words - 6 pages

Communication is an important aspect in our lives and an even more important aspect in the lives of people who play the roles of leaders. “Communication effectiveness involves the ability to transmit and receive information with a high probability that the accurate message is sent from sender to receiver” Hughes, Ginnnett, & Curphy (2002) (p. 430).We often see articles or books expounding on leadership traits or skills that a leader should possess. Among these traits and qualities, communication is almost always one of the most commonly listed ones. This comes as no surprise since we now know that researchers and professors in the leadership field have come to recognize being able to ...view middle of the document...

It has become so much a part of our lives that we tend to take it for granted. So often, we hear people relating stories of how things went wrong because of "miscommunication". It is precisely because we tend to make assumptions about how people will interpret the things we say or the way we act that cases of “miscommunication" would arise. We also tend to overlook the fact that communication is not only about conveying your ideas to others. The other part of the process involves the listener as well. It is an exchange process in which the other party plays an important role as well.

Another aspect of communication that is often neglected is actually our body language. At Northwestern Memorial Hospital, we’ve implemented many process improvement plans, completed DMAIC projects, and incorporate group sessions to address all issues at the hospital; from which toilet paper to use in the rest room to the medical equipment to place in the operating rooms. These work-out sessions have proved to be cost effective as well as helped to build moral in the organization. All employees are welcome to join these groups. One project that I sat on was teaching employees about their body language. This particular aspect of communication is extremely important to leaders as they often have to deliver important messages to their followers positive or negative. Whichever way it is, the way they present themselves when they are delivering messages plays a crucial part in determining how followers take the message. This is especially true when there is a need to inform followers of a negative or bad news message. A wrong step taken could result in disastrous results. For example, manager has been told that a reduction in force is taking place in the company. Unfortunately, one of his staff has been included on the reduction list. He now has to take up the responsibility of informing his staff about the reduction and explaining the situation to him or her. Imagine if this particular manager was too afraid to deliver the bad news message. He ended up not looking his staff in the eye and fiddling with the announcement letter from the company all the time when he was delivering the message. It is almost certain that the employee would be infuriated when he hears the message as the manager has done nothing that would help to alleviate the situation at all. However, the story could have been otherwise. A manager who takes great care in his body language when delivering the message would make sure that there is always direct eye contact with the employee. It would be important for him to appear sincere and listen carefully to anything the employee had to say. Looking scared and worried about delivering the message would only worsen the situation and increase the employee's unhappiness over the message.

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