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Communication Skills Essay

4057 words - 17 pages

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Chapter#1
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← Communication:
Communication is the ability to share information with people and to understand what information others want to convey.
Communication skills can be of many forms, including:
• Gestures
• Facial expressions
• Signs
• Speech
• Written communication
• Vocalization

← Definitions of Communication:

❖ Burleson and Steiner:
The transmission of information ideas, emotions, skills etc by the use of symbols, words, speeches, figures, graphs etc are called communication.

❖ Miller:
Communication ...view middle of the document...

b. Communication starts from birth to death in an organization, it continuously flows from the bosses to the workers and from workers to bosses.
c. Effective communication is the life blood of every organization and a key to success in our business careers and our personal life.
d. The effective communication is vital inside the company because employees can better be motivated and more efficient bite.
e. Outside the company, a communication to customers, prospective customers, inquirers, suppliers and public and have far reaching effect on the business and goodwill of the company.
f. A properly organized and arranged letter, telephone call or personal conversation can went back any disgruntled and dissatisfied customer and create goodwill for the company. Therefore the communication has far reaching effect on business and the goodwill of the company.

← Communication Skills:
When a person communicates, he must have the following essential communication skills.

i. He/she must be able to communicate effectively with all levels of management.
ii. He/she must have substantial experience, training in oral and written communication and demonstrate good writing skills.
iii. He/she should be able to prepare special analysis, research reports and proposals.
iv. He/she needs ability to compose effective correspondence.
v. He must have ability to communicate and sell ideas, firm and products.
vi. He/she must be able to cultivate and maintain good customer relationship.
vii. He/she needs skills in gathering, analyzing and interpreting data and writing analytical reports.

← Formal and informal communication:

❖ Formal communication:
The formal communication is used when we are dealing with serious business affairs or the language which is used while communicating in business.
The following are the common situations in which formal communication is required.
a. Job applications
b. Letters to public and utility companies
c. Business letters
d. Business reports and memos
e. Public discussions of serious issues
f. Formal reports
g. Oral and written reports
h. Class discussions
i. Discussion in conferences, seminars, assemblies and courts.
In formal communication, the usage of slang and informal words and sentences are avoided.

❖ Informal communication:
Informal communication is used in private conversations and personal letters or peer to peer communication. The informal communication is avoided in the business, because it can effect the reputation of the communicator for business.

The following is the list of formal and informal words.

|-Manager, Director, Supervisor, Owner. |-Boss ...

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