Communication in Leadership
Cheryl N. Ross, M.S.
The Communication Process
Communication – Is the exchange and flow of information and ideas from one person to another, it involves a sender transmitting an idea, information, or feeling to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit.
The art of communication is very important in our daily lives and on the job. I believe we all can benefit by learning and using this valuable tool. Johann Wolfgang Von Goethe put it this way “No one would talk much in society if they knew how often they misunderstood ...view middle of the document...
What, how, when, where and why we communicate is the difference between negative and positive interactions, situations, outcomes and relationship. It can be the key difference between being a poor or exceptional leader. Let’s consider the example given below.
Betty is applying the finishing touches to a product display stand when she is approached by her team leader Janice. The question “Who made that decision?” seems like a straight forward question, however depending on who asked it, how they asked it, who was asked and under what circumstances it was asked there could be any number of surprising responses (either spoken or thought) such as:
“Oh that’d be right – I’ve slaved over this for four hours all by myself and only now you decide to come down here and get involved!” Or
“I did and if it’s not perfect I don’t have time to fix it; I have much more important things to be doing!”
But if the full question was asked and communicated this way:
“Who made that decision – it looks fantastic! What a great idea!”
If Janice had communicated her thoughts in this manner, she likely would have gotten a more positive response from Betty. Effective communication is a very challenging and complex process as there is always the potential for misunderstanding.
Stated below in my conclusion are three I feel are the most important communication skills to consider.
1. Consider their perspective – If we take the information we are receiving and consider it in terms of:
a. What is important to them
b. What their...