TABLE OF CONTENTS
1.1 Apply relevant theories of communication to health and social care context
1.2 Use communication skills in a health and social care context
1.3 Review methods of dealing with inappropriate interpersonal communication between individuals in health and social care
1.4 Analyse the use of strategies to support users of health and social care services with specific communication needs
2.1 Explain how the communication process is influenced by values and cultural factors
2.2 Explain how legislation, charters and codes of practice impact on the communication process in health and social care
2.3 Analyse ...view middle of the document...
1.1 Communication is important in health and social care as people communicate for different reasons and to provide cares to service users. Moreover, it helps to express their opinions and express their feelings, emotions. According to Anti Essay (2013) in health and social care settings communications with service users might not always verbal due to dementia, and learning disabilities or any mental problems. It might be non-verbal depending on the service user’s ability. It is very important with in health and social care environment all the communications are recorded. It may be call upon for legal reasons. Service users’ information is confidential. Therefore it should not be disclose to third party (Anti Essays 2013). I have used wide range of sources to gather information for this task. Sources I used as follows: E-journals
my own experience as a care worker.
1.1 In my care home following theories used to understand service users personalities and needs. On below explain about the relevant theories that use in communication in health and social care settings. Humanistic Theory
In health and social care setting it's important to form a supportive and professional communication with service users and their families in order to provide to quality service to service user. It is important to understand basis theories that used in health and social care context for effective communication within the sector.(Stretch, 2005) According to the Stretch, (2005) humanistic approach is focus on treating people with dignity, respect as unique individuals who have unique needs. Explaining further ability to put yourself in service user's shoes give a broader knowledge how should communication carry out. It is important to respect and valuing them as an individual and being non-judgmental about them as an individual. Below explain about some of the communication approaches which support humanistic theory. * Active listening: focusing carefully on what the person is saying so they know they are being listened to. * Flexibility in approach: responding to what person says instead of following your own agenda. According to Clarke (2000) Behaviorist theory helps to understand the behavior of the people. Usually, in this theory, behavior of the person is influence by the brought up and the experience they have been through. Factors that influence behavior as follows:
* Social class
* work experience
Understanding individual’s behavior is helpful to maintain profession relationship and to communicate effectively according to individual’s preference. Cognitive theory helps to understand how negative thoughts effects on persons felling and their behavior. For example one of the service users may not eat as they used to eat on the basis of he/she feels they are too fat. Understanding of the negative thoughts of service users may help to overcome their negative thoughts and feelings which lead to happy and...