Communication Channel Scenarios
March 18, 2012
Instructor: Patrick Murray
When tasked to head up a team to develop a strategy for introducing a new beverage in the global market, the best form of communication would be sending out an e-mail and scheduling a conference call. Time management is crucial for this type of short-term deadline. Delegation, prioritizing tasks, and setting goals are vital to ensure completion of the task at hand as well as making sure the deadline is met. The email is grouped with the key players so they can communicate with one ...view middle of the document...
Also this type of communication will allow for questions, comments, or clarification on any part of the project. Enthusiasm of the final project will be most prominent while conducting the presentation to show to show off the efforts put forth by the entire team.
From time to time, unforeseen issues will occur, such as realizing that the company login and password expired. With a large travel agency, it is imperative to ensure all employees have the tools needed to perform their job effectively. Once the issue is first made known, best form of communication is to call the IT Department to get the login and password restored. Time is of the essence, so this would be a priority particularly as the rest of the staff begin to come to work. Once the login and password are restored, the need for informal groups to give the new information would be beneficial. After the initial group is informed, face-to-face meetings with each employee, upon arrival to work, is set up for the information to be given directly and accurately. The use of emails or postings for this task is not warranted in this scenario because of the delicate nature of exposing a password to people other than the intended users. After the initial password is given, it will have to change make it unique for each user. Therefore, a face-to- meeting with everyone to give the generic password as well as instructions on how to change will ensure everyone will proper instruction on how to change his or her password correctly going forward.
Downsizing is never a good thing. However, when business is slow and revenue is not at a sustainable level for profit and compensation, it will affect the number of employees. The best communication...