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Communication And Decision Making Essay

649 words - 3 pages

Communication and Decision Making

Communication and decision making in organizations are dependent on each other. Without good communication, there cannot be effective decision making at any level in the organization. Lapses in communication or ineffective communication will result in ineffective or incorrect decisions; if communication is ineffective or lacking in follow-up following the decision the decision may fail.
Communication within the BDC organization is primarily downward and takes many forms. Due to the nature of the work performed a majority of communication is in the form of SOP’s, policies, and manuals. Other forms of communication utilized include email and group ...view middle of the document...

The lack of trust has made upward communication and leadership is not receiving the real information needed to make good decisions! The grapevine spreads partial truths, untruths and misinformation which also impede communication and effective decision making by all members of the organization.
Decision making in the BDC organization is generally programmed, again, due to the nature of the work being performed. As previously noted, effective communication is key to effective decision making. Decision making has been hindered, somewhat regularly, by the inability to identify exactly what the problem is! As discussed in the text identifying problems can be hindered by perceptual problems, defining problems in terms of solutions, and identifying symptoms as problems. (James L. Gibson, 2012)
Non programmed decisions for this organization are being made often in order to solve problems that arise as the result of staff issues and concerns, or as the result of an error. Identifying the root cause is often hindered for the reasons detailed in the previous paragraph...

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