Review the range of groups and individuals whose communication needs must be addressed in own job role
The Staff Team are your most valuable asset, their communication skills need to be strong and you need to lead by example. To make the best of communication we have implemented, Staff meetings, resident community meetings, were the chairman of the residents attends the staff meeting for their agenda item and feedback on behalf of all the residents. Key worker sessions with each client on a one to one basis, this is recorded and left in the handover file for all staff to read. Communication book which is read and signed by each staff member whilst on shift, this enables information to be passed and shared by all the staff team ...view middle of the document...
For residents/clients it is important the team are working together and the client is involved in their own care. For this reason a Care Programme Approach (CPA) meeting is held every quarter, everyone who is involved in the care of the client would be invited to the meeting and of course the client themselves. The client is the focus of the meeting and is asked openly how they are, if there are any concerns they have, their mental health status and general well-being. The whole team are invited to have an input.
Each staff member has supervision once per month and more often if requested. At the start of supervising a new staff member they are asked how they learn, this is explored together so I can understand the best way in which to support the staff member. We also discuss their previous experiences of supervision, benefits and difficulties they have had, good and bad experiences. We will spend time to set an agenda together and we will agree the boundaries of supervision. It is understood it is a two way agreement, it is just as much the responsibility of the supervisee as it is the supervisor to ensure supervision takes place. Both parties are responsible for bringing items to add to the set agenda each month, both parties are to make the environment a suitable safe place to discuss issues. It is understood that the supervisions for the year will inform the Appraisal process where goals will be set and training needs identified.