Effective communication within an organization requires sound strategies and clear objectives. In strategizing effective communication, the following points need to be observed: The channels of communication should be specifically identified. Provide proper formal channel of communication to every member of an organization. Keep the line of communication as direct and short as possible. The complete formal line of communication should be consistently used. There should be reliable and competent people serving as communication centers. There should be no interruption in the line of communication while the organization is functioning. Every communication should be validated.
Open Communication, inclusive communication, two-way communication, results-driven communication, and multi-channeled are the basic effective communication strategies used by corporate world to meet their ...view middle of the document...
Preparation: When employees are able to psychologically prepare for bad news they tend to handle it better. Preparation involves all activities prior to the delivery of bad news. There are seven different activities in the preparation phase; giving advance warning, creating a “paper trail,” calibrating expectations, using disclaimers, providing the opportunity for voice, coalition building, and rehearsal. I will concentrate on advance warning and advice on bad news. Giving advanced warning is significant in change resistance.
Delivery: Reporting the news is delivery. Timing of the delivery, medium of delivery, face management and self-presentation, account giving, and truth telling and information disclosure are elements of it. Bies (2012) found timely transmission of bad news to be a key goal for managers across a variety of bad news. Face management and self-presentation is important in delivering bad news. When giving bad news, the person giving the bad news is the “signal sender” (Bies, 2010).
Transition Phase: The delivering of bad news presents performance and political problems. The delivery of bad news may cause the legitimacy of the organizations leadership to be called into question. Public relations activities are focused on those who were the target of earlier coalition building efforts, with the purpose of maintaining their support, and others not in the original coalition but whose support is now necessary (Bies, 2012).
Most of the time, it is not the news itself but the way the news is delivered that predicts how a person reacts to the information. It seems like mastering the skill of delivery is most vital in communication. I think it is important to assist the employees in being more accepting of bad news and where applicable accepting some responsibility. There is no right way to disclose so called bad news, since emotions and peoples livelihood is involved.
Robert J. Bies, (Georgetown University-2003). The Delivery of Bad News in Organizations: A Framework for Analysis. Retrieved from