Associate Program Material
Communication Process Worksheet
Respond to each of the questions below.
1. Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Briefly describe the misunderstanding, including the setting and the people involved.
|Misunderstanding |Setting |People Involved |
|A misunderstanding that I have had at work before|Busy retail store during the middle |The customer and I. |
|was with a customer. It had to do with how much |of the holiday season. | ...view middle of the document...
|How could you have avoided the misunderstanding? |A way that this misunderstanding could have been avoided was by making sure she |
| |had heard me clearly when I was counting back the change before I had completely |
| |put it in the register. |
3. Review the perception model as discussed and illustrated by Cheesebro, O'Connor, and Rios (2010b, p. 34-36) and answer the following questions:
|Question |Answer |
|What was your perception going into the |My perception going into this situation was that I was going to get this customer|
|situation? |taken care of and out of the store happy. When that did not work out how I was |
| |planned I ended getting on edge and nervous about the misunderstanding. |
|How did your perception of the misunderstanding |The perception of the misunderstanding affected the communication process because|
|affect the communication process? |I should have been more aware of the...