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Comcast Xfinity Vs. Verizon Fios Review

2608 words - 11 pages

As a residential customer, you were lucky to have access to broadband from one service provider. Now, with a few different companies can choose which provider they want to use. Comcast and Verizon are two of the largest providers, which now Comcast offers services like Xfinity and Verizon use a product called FiOS. These companies both offer bundles that provide television programming, internet access and residential telephone services, the more services you purchase the better discount they will give. If you take a glance at both service providers they pretty much look the same, even though each company At first glance, both services may seem pretty much the same, even though each company ...view middle of the document...

Outside of the Triple Play package, this service starts at $29.95 a month for the first six months and costs $34.95 per month after that (http://www.moneycrashers.com/comcast-xfinity-vs-verizon-fios/).
• Telephone- The standard bundle includes their “Unlimited Voice” package, which includes free calls within the United States and Canada, voicemail, and most telephone feature options like caller ID, call waiting, and three-way calling. This service requires a broadband Internet connection, and the price for both will vary based on your location. Currently, Comcast is advertising $19.95 for the first six months (http://www.moneycrashers.com/comcast-xfinity-vs-verizon-fios/).
• Customer Service- Comcast has some bad marks when it comes to their overall customer service reputation. In fact, they often exemplify many of the negative stereotypes associated with cable companies. They’re often unable to keep scheduled appointments, and they have long waits for customer service on the phone. That service leaves customers with an unsatisfactory result. However, Comcast offers a 30-day money-back guarantee, which may make you more comfortable at least giving them a chance. Comcast has also been known to have outages and spotty service in some areas of the country, so do some research to make sure it is reliable in you are (http://www.moneycrashers.com/comcast-xfinity-vs-verizon-fios/).
• Bundled Pricing-Comcast advertises its Triple Play program with its introductory rate of $99 per month for the first year. The price goes up to $129 per month after that. They also offer incentives for new customers in the form of prepaid Visa cards with a value between $100 and $250. Depending on your local area, you may also have access to other promotions, like free premium channels for a limited time. You’ll have to sign a two-year contract, and other packages are available with more television channels and faster Internet access speeds. Keep in mind that pricing will vary by area, so be sure to check the pricing and promotional discounts that are specific to your city or town (http://www.moneycrashers.com/comcast-xfinity-vs-verizon-fios/).
Whereas FiOS is a relatively new fiber optics communication network from Verizon. Fiber optic technology has been the backbone of the Internet for a long time, but residential customers have only had a chance to use it for a few years. Verizon has been slowly rolling out this service, but it is not available in all areas yet (http://www.moneycrashers.com/comcast-xfinity-vs-verizon-fios/).
• Television- Verizon offers more than 195 channels in their basic services as well as an On Demand library of thousands of individual programs and 47 music-only channels. This plan by itself costs $64.95, with more channels offered for higher priced plans (http://www.moneycrashers.com/comcast-xfinity-vs-verizon-fios/).
• Internet Verizon advertises its service as 15/5 Mbps, which means that downloads can occur at speeds up to 15 Mbps, while...

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