Thank you for taking the time to write a review for our hotel. I am sorry that this incident had unfortunately ruined what seemed to otherwise be a pleasant experience. Our hotel is currently in the process of a rejuvenation project and from time to time there had been some leakage in a select number of rooms. This leaking has since ceased in all rooms, with the completion of our ...view middle of the document...
I feel terrible about the damages and hardship you encountered, our facilities department doesn't start work until 8:30am, so I apologize for your extended wait. As the manager, I am always working to provide my guests with the best customer service available. When you were asked go switch rooms my staff was just looking out for the best interest of yourself and other guests so they could correct the problem and maintain the high standards expected at the Crone Plaza Hotel.
I work towards providing all my guests with the same hospitality that I'd give my own family, so it personally hurts me that you didn't enjoy your stay. I've sent you an inbox message with my personal contact information. I'd like you to please contact me directly, so that I can learn all the details and the extent of the damage and we can work towards righting our wrong. I sincerely hope this experience doesn't discourage you from staying with us the next time you visit Toronto.