1650 Ford Court
Grosse Pointe Woods, MI 48236
April 9, 2014
Mr. Michael Seppala
President of Harper Sport Shop
23208 Greater Mack Ave
St Clair Shores, MI 48080
Dear Michael Seppala,
Last Friday, I came into Harper Sport Shop to purchase a pair of skates and a new hockey stick. A young man named Charles was helping me. He recommended a few pairs of skates and I decided on the Graf Supra 735 skates. I purchased them and wore them in my Sunday men’s league. By the end of the game, my right foot and ankle were very sore. Upon inspecting the skates, I had determined that the chassis on the right skate ...view middle of the document...
If you do not have the correct chassis in the store and need to order it from Graf, that will not be a problem. I will be able to wear my old skates to play in my league until this issue is resolved.
As a customer of Harper Sport Shop, a place I enjoy shopping, I feel compelled to tell you that I discovered a problem with your salesman. When I went home I looked up information regarding all the skates and hockey sticks I had checked out earlier. It turns out that Charles was not as knowledgeable in the field of hockey equipment as I originally thought. Charles had confused specifications of the sticks when talking about loading and kick points as well as other specifications. Despite that fact, I ended up purchasing the CCM Stage Two, and I am thrilled with the performance. There was not as much of an issue with his knowledge of skates as there was with his knowledge of sticks, but I believe he was fabricating a few specifications of skates. Ultimately, my decision came from trying on a variety of skates and picking the most comfortable one.
Thank you for addressing this issue regarding the replacement of the chassis. Additionally, I am not trying to get your salesman in trouble. My intention is to make you aware of his lack of knowledge. I did find him very polite and engaging.