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Cirque Circus Case Study

2090 words - 9 pages

IST 305 Group 8
IT at Cirque du Soleil
May 28,2014
1. Describe how IT supports the touring show life cycle (from creation through performance).
What is interesting is that Cirque du Soliel when boiled down is just a circus. When people think of a circus as the Vice President of Information Technology and Knowledge management Danielle Savoie points out technology is not generally used, but Cirque du Soliel revamps the image and makes it completely unique. In touring show life, information technology is very important because first of all it is a time saver, which is incredibly important when the show is on a schedule. When people are about to go perform they have to have very quick ...view middle of the document...

The website also describes the shows and where each show is. It gives a person the ability to buy gift cards or tickets for a show. The last thing the website does is pique a person’s interest because with all of the colors, the easy access, and the amazing stunts how could someone not want to see it when it captures a person’s attention and makes one gasp with what people can really do. Cirque du Soliel is really a glorified circus and just like a circus it captures a person’s attention and keeps one on the edge of one’s seat throughout the performance because of the colors, the music, the atmosphere, and how incredible people really are. Another way IT helps the touring show is how it links everything together. The first thing that goes in to the show is the creation, which includes the music composition, the scenario, the scenario, and the choreography. After creation the IT work goes in to the design, which is where make up comes in as well as the wigs, costumes, and accessories. IT work also goes in to the sound engineering, lighting, equipment, and technical engineering. Lastly there are the rehearsals and the performance, which ties everything together and gives a person a spectacular show that with everything combined will take a person’s breath away. IT also helps with developing the show’s infrastructure and logistics. All plane tickets, visas, immigration papers, permits and many things are stored in their Electronic Document Management System. Savoie says that when they are on tour, the circus is like a little village that is self-sufficient. Everything has its own place, and is documented in this system.
2. How did IT support knowledge management at Cirque du Soleil? Be specific.
Vice President of IT and knowledge management at Cirque du Soleil, Danielle Savoie's role during her tenure was to support knowledge management. The purpose of the support was to be able to capture, leverage, and transfer knowledge across processes and across projects. According to Savoie, " Cirque's shows have a lifespan of 15 years, so we had to find ways of preserving the knowledge involved, not only to enrich Cirque's memory, but also to handle changes in the show and its personnel". In order to accomplish this, the knowledge management and IT group designed and implemented Cirque Memory. Cirque Memory is a knowledge repository system for the entire Cirque du Soleil organization. Cirque Memory holds all types of information regarding Cirque du Soleil that is accessible to those who need it. It also holds everything from make-up application memory to costume memory to virtual tours.
3. Discuss the level of tension between the needs of the business and the IT capacity.
Tension existed between the needs of the business and the IT department initially due to many not being able to see the use for IT in a company that is fueled by creativity. The question was asked as to what role IT could play in a company involving the use of...

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