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Case Study Trader Joe Keeping It Fresh

729 words - 3 pages

Trader Joe's Keep Things Fresh
Leslie Taylor
Embry Riddle Aeronautical University
Organizational Behavior
MGMT 317
Dr. Dwayne Thomas
June 6, 2015

Trader Joe's Keep Things Fresh
1. How does Trader Joe’s design jobs for increased job satisfaction and higher performance?
Trader Joe’s success with their employee’s is based on hiring individuals who are “ambitious and adventurous, enjoy smiling and have a strong sense of values” (Uhl-Bien, Schermerhorn Jr., & Osborn, 2013, p. 98). Trader Joe’s employees’ exhibit job satisfaction and higher performance because they are compensated very well in their earnings, benefits and professional growth opportunities. Employees’ that are based ...view middle of the document...

This advantage helps them identify with the customers when it comes to product recommendations, and how the products can be used in cooking. The development of individuals along with their key customer service responsibilities, make them an indispensable resource in the future and also ensures their hundred percent contribution towards the organization.
4. Does Trader Joe’s utilize contingency thinking? Why or why not?
Managers within the Trader Joe organization have to identify whether the technique, skills or training for the crewmembers are impactful to the continued success of the business. Trader Joe’s has a Leadership Development Program where employees are “allowed to make their own decisions about store operations, including product mix and in-store displays” (Lewis, 2005, para. 33). A crewmember who is responsible, knowledgeable, and friendly is what makes the company excel over other like businesses such as Whole Foods or Albertson’s. Trader Joe’s is utilizing contingency thinking because the business has incorporated an environment where employee opinions are respected, and with the employees’ happy the customer is also happy.
5. Research Question….
Trader Joe’s has received high accreditations from news reports such as Forbes. In an recent article Anderson (Anderson, 2013) reports that when...

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