This website uses cookies to ensure you have the best experience. Learn more

Case Study On Six Sigma At Wipro Technologies: Thrust On Quality

2629 words - 11 pages

Case study On Six Sigma at Wipro Technologies: Thrust on Quality

Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the World's first CMMi Level 5 certified software services company and the first outside USA to receive the IEEE Software Process Award. Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the ...view middle of the document...

Wipro has 40+ ‘Centers of Excellence’ that create solutions related to specific needs of Industries. Wipro can boast of delivering unmatched business value to customers through a combination of process excellence quality frameworks and service delivery innovation. A strong emphasis upon building a professional work environment, leaders from within, and having a global outlook for business and growth have led to innovation of people processes on a continued basis. Over the years, Wipro has significantly strengthened its competency based people processes and demonstrated innovative practices in talent acquisition, deployment, and development, based on strategic needs. A leading provider of communication networks in the US required improvement in the product performance of a telecom application using Six Sigma methodologies. Thus, with the growing importance on aligning business operations with customer needs and driving continuous improvement, Wipro began moving towards focusing on Quality, thereby, creating a learning environment that led to implementation of Six Sigma.
Integrating Six Sigma concepts was also intended to bring rigor in effective upstream processes of the software development life cycle. Implementation of Six Sigma methodologies brought in quantitative understanding, cost savings, and performance improvement towards product quality.
Some of the key challenges involved were:
• Reduce the data transfer time
• Reduce the risk
• Avoid interruption due to LAN/WAN downtime.
• Parallel availability of the switch for the other administrative tasks during the same period.

Evolution of Six Sigma at Wipro
Wipro is the first Indian company to adopt Six Sigma. Today, Wipro has one of the most mature Six Sigma programs in the industry ensuring that 91% of the projects are completed on schedule, mush above the industry average of 55%. As the pioneers of Six Sigma in India, Wipro has already put around ten years into process improvement through Six Sigma. Along the way, it has scaled Six Sigma ladder, while helping to roll out over 1000 projects. The Six Sigma program spreads right across verticals and impacts multiple areas such as project management, market development and resource utilization. Six Sigma at Wipro simply means a measure of quality that strives for near perfection. It is an umbrella initiative covering all business units and divisions so that it could transform itself in a world class organization. At Wipro, it means:
(i) Have products and services meet global benchmarks
(ii) Ensure robust processes within the organization
(iii) Consistently meet and exceed customer expectations
(iv) Make Quality a culture within.

Difficulties encountered by Wipro and learning from them:
Build the Culture:
Implementation of Six Sigma required support from the higher level managers. It meant restructuring of the organization to provide the infrastructure, training and the confidence in the process. Wipro had to build this...

Other Papers Like Case Study on Six Sigma at Wipro Technologies: Thrust on Quality

Six Sigma and Total Quality Management

1211 words - 5 pages In this paper, I will discuss both, Six Sigma and Total Quality Management both are tools utilized by management to promote better execution strategies and continuous improvement within an organizational environment. Many companies work hard to be the best at what they do, and in being the best and to be the best, they have to be work at mastering the craft they have, which enables them to keep a competitive advantage over other companies

Case Study (Wipro Technologies Europe a)

1378 words - 6 pages Case study 1. The Background of the Case Wipro technologies are a company focused on the software and information technology service division as a part of the Wipro group whose header quarter located in Bangalore, India (Wipro Technologies Europe A, 2015). Nandy as the director of Sales and Marketing in Europe started the European operation in London as the headerquarter for Western Eurpoe and he was an Indian with the Indian and American

Six Sigma Case

1033 words - 5 pages . | | |Hurt efforts at new product development: There is so much emphasis on perfect processes and risks are rarely taken under the Six | | |Sigma program. | | |High investment in the variance reduction or prevention of

Infossys Technologies Case Study

1462 words - 6 pages Case Study: Essay ! Infosys Technologies are global leaders in IT, Consulting and Outsourcing Solutions, by helping companies improve their service offerings while providing them with solutions to evolve, and become innovators in their industry. Infosys Technologies success is a reflection of the companies vision, values and mission for excellence amongst their competitors. By developing a clear and effective business model, excellent

Six Caps Case Study

1270 words - 6 pages decision. The purpose of this paper will focus on a case study using six thinking caps to critically analyze and make clinical decisions in promoting client safety and quality care. White Cap Thinking Looking at the case study with the White, Ms. Marianne first presented with a severe headache. The nurse uses her knowledge base about hemorrhagic stroke to decide what additional information is needed. Since information cannot be obtained from

Case Study on Adhd

1044 words - 5 pages issues with concentration which correlate with Jeremiah not staying on task and having to be redirected. Jeremiah also does not have strong parental support which could be another contributing factor. Both Piaget’s and Vygotsky’s theories can be applied to the case of Jeremiah. References Berk, L.E. (2012). Infants, children and adolescents (7th edition). Boston, MA: Allyn and Bacon. Gober, S.Y. (2002). Six simple ways to assess young

Case Study on Marketing

1177 words - 5 pages Starbucks and City Café: Friend or Foe? (pg 265-267) Case Objectives To understand how to define different market segments based on the variables used to divide the market To be able to identify and explain the marketing actions used to reach the target markets To draw a perceptual map and explain the positioning strategy of the different brands Case Synopsis President Chain Store Corporation (PCSC) was established in Taiwan in 1987 and

Case Study on Tourism

1580 words - 7 pages ingredients, bionutrients, foodservice, and consumer products. With a large range of products for dairy customers and at a high quality, Tatua’s culture aspires and prides itself on providing these products through its value of integrity, teamwork, respect, creative/flexible, innovation, and passion. This is correspondingly highlighted by their ability to maintain supplier loyalty and surround their environment with family values by giving supplier

Case Study on Crossroads

3590 words - 15 pages A Case Study on Crossroads: A Story of Forgiveness1 Prepared to Support the Central Learning Activities In PACO 500 Introduction to Pastoral Counseling Liberty University/Seminary 1John K. Harrison, 2007. Crossroads: A Story of Forgiveness (Hallmark Hall of Fame Productions, Inc.). The previous case study of Dr. Gary Stewart was revised by this course’s subject matter expert. Further insights have been added to facilitate the preparation

Case Study on Intuit

632 words - 3 pages Case study Week 4 Intuit company is an American software company that develops financial and tax preparation software and related services for small business, accountants and individuals. And this essay will use poter’s five forces to analysis the Intuit company and understand its strength of your current competitive position, and the strength of a position you are consider moving into. First of all, the porter’s five forces analysis

Case Study on Parlors

4161 words - 17 pages nearby salons in the students A questionnaire has been drafted, to try and understand the psyche of the nearby salons to its customers and to know their comments and expectations which can be helpful to us if ever we open a salon near schools/universities. It also helps us in understand the different views of students in this study. In the end, we came up with some suggestions based on our analysis of customer tastes and preferences and

Related Essays

Six Sigma At Wipro Essay

3615 words - 15 pages 1 Case study On Six Sigma at Wipro Technologies: Thrust on Quality Abstract: Six Sigma at Wipro Technologies: Thrust on Quality Wipro Technologies is a global services provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro has 40+ ‘Centers of Excellence’ that create solutions around specific needs of industries. Wipro delivers unmatched business value to customers through a

Six Sigma Quality Ccircle Essay

1505 words - 7 pages is committed to providing opportunities and incentives for employees to focus their talents and energies on satisfying customers. All GE employees are trained in the strategy, statistical tools and techniques of Six Sigma quality. Training courses are offered at various levels: Quality Overview Seminars: basic Six Sigma awareness. Team Training: basic tool introduction to equip employees to participate on Six Sigma teams. Master Black Belt

Six Sigma Quality Improvement Essay

1410 words - 6 pages a statistical method of measuring fabrication tolerances over large populations. The defective units are removed from the main group leaving a population of units that fall within a very tight manufacturing tolerance. Originally attributed to Motorola, many large companies have employed Six Sigma with great success, resulting in better quality products, and enormous cost savings realized from design, to manufacturing. In essence, Six Sigma is

Six Sigma Quality Management Essay

597 words - 3 pages the company there was many processes which just were lacking or not even evident. One of the most important processes which were not to be seen was a trainer to teach the workers how to take down the orders when a customer places an order through the drive through operator. What is happening is the worker takes the order but does not have the adequate training on how to write down the order and transfer it to their co-workers. This has caused