Rainyday Insurance Adjusters Company
Rainyday Insurance Adjusters is a medium sized company with 135 employees and seven managers. They process the claims of policy holders who have experienced various misfortunes. To accommodate the increase in customers, Rainyday expanded its office in the current building and upgrade all its equipment to make the company more efficient and to allow workers to process claims more quickly. Since installation the new computer, Rainyday have been having problems like errors have increased, productivity has gone down, high voluntary turnover and conflict among employees. The company also have problem to ...view middle of the document...
Besides that, since the installation new computer, errors have increased and productivity has gone down. The older employees and some of newer employees facing the problem to use that computer quickly and efficient. They have been nothing but trouble, the employees need to spend half of our time only to printing out the forms and then need to go back and correct errors on them. This situation cans causing the general work, and the processing of claims to late, and at the end, productivity has gone done.
Rainyday is also facing the high voluntary turnover. Since Rainyday got new computer, that too much problem are happen. The older employees and some of the newer employees need to learn new things, need to attend class, facing too much trouble with the new computer at the same time need to work faster because they are getting behind. Furthermore, the newer employees have conflict with the older employees, no one to teach them. Majority of the employees are not happy, not enjoy with their work. This situation will make the employees stress and decide to quit joining the other. So, at the end, the voluntary turnover will be increase.
The company also have problem to plan the suitable training program to the employees so that they can use the new computer quickly. The employees having problem to use new computer especially the older employees. The manager, Paula offer to send everyone to the local high school to take computer class that would teach them how to use the computer and the software. But, the employees did not seem more excited about the idea.
2. What are the causes of those problems?
In order to make the company become more efficient and to allow workers to process claims more quickly, the company have taken immediate action such as upgraded the computer to facilitate speedier turnaround and higher capacity from claims processors. However, since the installation of the new computers, the firm has experienced increase voluntary turnover, decreased productivity, increased errors among claims processors and conflict between the more tenured and newer employees. All the causes for those problems are discussed as per below:
* Errors among claims processors
Claims processing errors can come from variety of sources but most of the caused is come from the employee activity itself. One of the reasons that may rise is that they did not understand the specific actions that caused the error to begin with. Other than that, employees also are not properly trained on how to use the new computer.
* Conflict between employees
In Rainyday Insurance Adjusters Company, there are a conflict between tenure employee and newer employee. The cause of this problem can be related to the no co-operations among the employees. Newer employees’ feels dissatisfied when they did not get helped from the senior employees. The feelings of jealousy to the newer employees are one of the reasons that can...