Case Study Analysis

1190 words - 5 pages

Case Study Analysis
Jessica Blank
COMM/215
March 25, 2013
Tracey Lagenbach

Case Study Analysis
Introduction
ABC, Inc. was facing many issues in their company. Most of the company’s issues centered on their campus recruiter and hiring process. The company believed it would be in their best interest to hire an outside consulting firm to look into the company’s issues. The consulting firm came into ABC, Inc. and examined background information on the situation, identified key problems, and found many solutions. After analyzing the case, it was rather evident that the issues could be effectively resolved with teamwork, honest communication, and hard work.
Background
Carl Robins, ...view middle of the document...

Monica should not have waited until the middle of May to contact Carl with all training information and paperwork. Furthermore, Carl should not have assured Monica that everything would be taken care of.
The next problem the company faces is that the paperwork for the new employees is incomplete. Some of the new employees did not have completed applications on file or their transcripts. None of the new employees had gone to the clinic for the mandatory drug screening. Carl was also missing a completed orientation manual. The last issue is that the training room is booked for June and orientation cannot occur in there. Carl should have booked the training room as soon as he set a date for orientation. Because he waited so long, orientation will not be able to happen inside the company building. The incomplete paperwork and missing orientation manuals were caused because there was no clear guidelines for the hiring process. Furthermore, the issues are in direct correlation with lack of planning and poor organization.
Alternatives
After identify the key problems, the consultants came up with many solutions the company can choose from. It is clear that Carl hired too many employees at once; it would have been more practical for him to hire half the number of employees on his first recruitment effort. The company should let go some of these new employees, explaining that there are just too many of them at the present time. The company should consider having two different groups of new hires. Once the first group of new hires have been through orientation and are trained, the second group should go through orientation. If this is not an option the company is willing to take, they should have one of their other employees help Carl get everything ready for orientation.
Since the orientation date is fast approaching, and there are many details missing, Carl needs the extra help or needs to put in extra hours himself. The consultants recommended that Monica is the one to help Carl because the new employees will be working for her. Carl and Monica also need to communicate more effectively with one another. They should set up a meeting at least once a week to discuss how the hiring process is going and help one another with any issues. If Carl and Monica work together as a team and effectively communicate, they can get all the missing paperwork together before orientation. This leads to the issue of the missing paperwork.
To handle this situation, all new hires must come to a...

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