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Case Study

1879 words - 8 pages

<Your name> MISM 2301 Final Case (Slusser) <Date>

Q1. For the 3 Information systems described in the case (they are in capital letters in the case) and fill in the following table.
Information System (ISs) | Location(s) the IS is used | Who is the main user | Briefly what it helps the user do (not how the system works) Do not repeat the answers from Q2 and 3. |
Day Planner | The computer | The store manager | * Retrieving sales for the previous year from the corporate servers * Generating growth trends * Forecasting daily sales * Realization of the customer count * Developing steps to lure people into the store * Provides focus on customers * ...view middle of the document...

The columns are business needs/drivers. Fill in the table describing how each of the 3 needs is or is not supported by the IS.
Information Systems | Good product | Good service | Profits |
Day Planner | It tells him the number of batches of cookie dough he’ll have to mix and when to mix and bake them to meet the demand for fresh cookies and to minimize leftovers | It provides information on the number of customers he’ll need each hour and the amount to sell them.It provides techniques such as sampling for managers to lure customers to the store. | It helps in the actualization of sales projection by providing information on time and product type to produce during a particular day.It provides information on the number of customers and the amount to sell them so as to actualize sales projection.Tracking of progress from POS data entered at the register which is reviewed by the computer and suggestions made. |
Crew Scheduler system | Provides a roster of store employees and their skills. The program produces a schedule of people with their respective skill levels needed during particular hours. | A process that when done manually consumed almost an hour and often produced a sub-optimal schedule is now automated. | Utilization of skills and saving of time by allocating the right skills when required. |
The Store Status system | It is able to successfully make comparison between actual results and expected results | Detects discrepancies in records as it is designed to and alerts the management | The superb nature of the system in making comparisons and detecting errors facilitates communication with the store manager and others to determine the problem and how to best correct it hence avoiding the losses that would have otherwise been incurred |

Q4. List and briefly describe the role the Information Technology components play for all these systems. Use one list since the role played in each system is basically the same. Also use the full page but only one page and structure your answer.
Information systems are made out of components that can be assembled in different configurations. These components include:
* hardware
* software
* telecommunications
* Data
Hardware
These refer to the tangible components within a computer system and include:
* Input devices (keyboards, mouse, scanners, remote sensors, barcode readers) which are used in keying the data to be processed through the system
* Storage devices (primary storage such as hard disk drives and secondary storage – DVDs, CD-ROMs.) which are used in storing the data in the system.
* Output devices (screens, printers, audio speakers), which display the information to the user that has been processed by the system.
* The central processing unit (CPU), which manipulates the input data and controls the computer system to produce information.
Software
This is a set of instructions written in a specialized code that controls the operation of the...

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