OPERATIONS MANAGEMENT MGCR 472
CASE STUDY ASSIGNMENT
Due on November 23 in class
1. Make sure to write down the name, student # and section # for each student in the group on the cover page of the case study report.
2. This assignment counts for 14% of your final grade.
3. Late submissions and submissions by e-mail will not be accepted.
4. You have to work in this assignment in groups. The number of students that can be in a group is 5. Group members can be from different sections taught by other OM professors. Each group should submit only one case study report. Reports can be submitted to any instructor.
5. Good luck!
CASE STUDY REPORT
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Your report should start with an executive summary (maximum 0.5 pages), which summarizes your recommendations and findings. The main body of the report should present a detailed discussion based on the provided questions and your analysis of the quantitative questions. Clearly state your assumptions. Be selective. Do not restate case facts. Summary tables in the text are encouraged for quantitative information. The details of the calculation can be put in the appendix, but any result that is important for answering questions or providing managerial insights should be referenced in the text. You may use figures to visually represent information contained in the text. Make sure tables and figures are referenced in the text.
The following general guidelines are for your use in structuring your report. It is fine if you choose to structure it in another way. However, the page limit rules must be followed.
An ideal case study report should be composed of four sections: (a) executive summary, (b) problem analysis, (c) detailed recommendations, and (d) limitations.
State the major issues. If you do not intend to address all of the major problems in your recommendations, then indicate which one(s) you do intend to address. Use caution in your selection. Do not choose a minor problem with an obvious solution. Next, summarize your recommendations. Indicate the results you expect. This section of the report should take from one to two paragraphs.
Provide any analysis necessary to support your statement of the problems. Indicate the significance or importance of the problems through discussion of their magnitude, urgency, difficulty, and/or possible consequences of a delay in addressing them. Discuss causal relationships whenever possible. You may include a discussion of secondary problems, as well. Indicate why you think these are secondary.
Give the details of your recommendations. Take a stand for action. Do not merely suggest "more study" or "call in a consultant." Direct your recommendations to eliminating the underlying causes, not merely minimizing or eliminating the symptoms. Indicate precisely how these will help to alleviate the problem. Provide supporting analysis. Include the most significant and relevant facts, assumptions and principles. Include computational support where appropriate. You may want to discuss major alternatives that you rejected with a brief explanation of your reasons for rejecting them. Discuss the results you expect in greater detail, give support, and indicate when you anticipate the realization of the benefits. Be realistic. Identify major costs necessary for implementation. (This should be the primary section.)
Discuss limitations of your analysis or recommendations. These might include assumptions you made but do not feel comfortable with, or impediments to success that may prove more difficult than...