This website uses cookies to ensure you have the best experience. Learn more

Captiva Case Study

1599 words - 7 pages

I. Major Facts
• Captiva Conglomerate held a senior management meeting to discuss the issues related to the contract with S.O. Software (SOS) for the custom inventory and spare parts management system.
• Gerry (Captiva’s president) negotiated the contract with SOS, calling out “best efforts” and “whenever possible” thereby potentially limiting legal recourse Captiva may have. The specifications appear to have been drafted by SOS.
• Sam Sliderule, Inventory and Spares Manager, is thoroughly unsatisfied with the initial tests of the system – calling them a “disaster” - and the system is 4 months behind schedule. Additionally, the regional and centralized ...view middle of the document...

” This would be a difficult course since it would involve a high level of subjectivity and certainly wouldn’t arrive at resolution quickly. Additionally, the costs of legal proceedings are often great, therefore without some level of assurance that success would be likely; this would be a risky option.
B. Scrap the current SOS system and start from scratch. From the onset, Captiva should establish a cross functional team to develop the requirements suitable for the entire firm’s needs. Captiva could also re-evalute SOS entirely and try to find alternate sources of supply by opening the procurement up to a competition. However, there are definite down sides with this approach – Captiva would lose the $1M already invested plus incur re-procurement costs and costs associated with the termination and closeout of the SOS contract. Also, schedule would be significantly delayed to account for the re-procurement plus manufacture and delivery of the new system.
C. Try to salvage what has been invested in the SOS system by continuing the contract but significantly recalibrate the contract to revise the specification, Statement of Work and delivery schedule. This would allow Captiva to retain the $1M already spent on the project and continue to use the current system with potentially some additional training support from SOS. The possible downside to this option, aside from the amount of re-work to be done, is that Captiva continues to invest money with a supplier that may be inadequate for the job without the immediate opportunity for re-competition.
IV. Choice and Rationale
As CEO, I believe the most effective solution would be Option C. At this point, I have invested $1M in a system and while it isn’t completely useless, it is far from effective. My ability to seek legal recourse is significantly limited by the subjective language of the contract. Scrapping the system and starting over may ultimately result in an outstanding system from an outstanding supplier, however this would involves considerable time, effort and cost to achieve. However, I can work within the construct of the existing SOS contract but establish clearly upfront there will be updates to explicitly define Captiva’s needs. I would believe SOS would most likely be willing to work through this with me in order to avoid negative past performance ratings plus the stigma that comes with having a contract terminated. Through reviewing the outcome of the senior management meeting, I believe my team recognizes enough what should have been done in terms of defining requirements and with my specific guidance, I am confident they can get this contract back on track.
V. Implementation/The Action Plan
I would start by establishing a cross functional team to revise the SOS subcontract with a designated project manager at the helm. Most likely, I would nominate Sam Sliderule, since he is the Inventory and Spares Manager and the system has the most impact on his organization as the...

Other Papers Like Captiva Case Study

Rational Emotional Behavior Therapy Case Study Conceptualization And Treatment Plan

2140 words - 9 pages Rational Emotional Behavior Therapy Case Study of Sarah: A Conceptualization and Treatment Plan Rational emotive behavior therapy, REBT, was developed by Albert Ellis and holds the central belief that the events in our lives do not cause our disturbances but that they are instead caused by our view of the events (Murdock, 2009). Murdock (2009) states that “people are seen as responsible for their behavior” (p. 279) but, because they are

Holidays In Albania Essay

1636 words - 7 pages Have you ever thought about having exciting and incredibly cheap vacations? Albania might be the right choice. According to My Travel Guide, Albania is ranked the fourth among ten places worth visiting in Eastern Europe (“Top 10 Eastern European Destinations”). One can encounter three kinds of vacations in this Mediterranean country: winter, summer, and cultural. The ideal places to spend your winter vacations are the Albanian Alps. They are

A Heart Of Darkness

1748 words - 7 pages In this short story, there are frequent significant subject and ideas that make the story, "A Heart of Darkness," by Joseph Conrad, and haunting novel. The main theme is absolute white power over the natives. The theme validates the corruption, and the dependence caused by the white people as they took over the Congo. White men were giving all the power; they had no self-control, and in the end they did not use wisely. The white men became

The Aspects Of Vulnerability Among The Exploited In Medical Research

2287 words - 10 pages proceeding examples. The Willowbrook Hepatitis Studies was a case in which individual rights were severed and respect for one’s autonomy was lost. In 1947, in Staten Island, NY, Willowbrook was opened. Willowbrook State School was a state-funded institution for developmentally disabled children intended to accommodate approximately 4,000. By 1965, that number reached a population high of about 6,000. This high population mixed with a short staff led

The Hitchhiker’S Guide To The Galaxy

1171 words - 5 pages had this strange unaccountable feeling that something was going on in the world, something sinister.’ ‘No,’ said the old man, ‘that’s just perfectly normal paranoia. Everyone in the Universe has that,’” (Adams 160). The novel reinforces absurdity in the universe as Arthur’s fair attempt to study the universe is refuted with a simple response suggesting that the facets of the universe should be easy to comprehend. The film however, had Arthur make

The Ford Motor Company Wage Increase Of 1914 And The Theory Of Incentives And Efficiency Wages

1252 words - 6 pages doubling these wages can only be justified if, in some other way, it generates an equal or superior amount of value (either through a better product, lower costs, or both). According to the theory of incentives and efficiency wages, this is indeed the case, and Henry Ford even asserted that this decision was one of the best-cost cutting judgements they ever made (Raff and Summers 1987). This paper will outline the history of Ford Motor’s 1914

Historical Analysis Of The Economical Breakthroughs Of The Industrial Revolution

1396 words - 6 pages revolution, capitalism was used as the dominant form of economy in England. This helped England’s economy become consistent and organized throughout the country. However, it also posed certain, significant, problems. In order for the perfect capitalism to be achieved, every citizen had to begin equal. This was not the case, as many descendants of nobility and very early entrepreneurs started England's switch to capitalism with a lot more money than most

Leadership Portrayed in Monologue from Shakespeare’s Henry V

1214 words - 5 pages for their family and their country’s reputation. (Jacqueline and Milton, 2012)In real life case, a successful leader usually has good communication skill when talk to followers, people cannot influence their team members without connect communication to them. Language is a most powerful tool used by leader to manage and influence people in different industries. (Seargeant, 2009) Henry’s speech with unlimited energy and confidence, he cheers up

Cuba Civil Rights

1906 words - 8 pages Oct 2013. "World Report 2013 Cuba."Human Rights Watch.Human Rights Watch, 2013.Web. 14 Oct 2013. Wylie, Lana. "The Special Case of Cuba."International Journal 67.3 (2012): 661-84. ProQuest.Web. 9 Oct. 2013. "2012 Human Rights Reports: Cuba." U.S Department of State Diplomacy in Action.Bureau of Public Affairs, 19 04 2013.Web. 14 Oct 2013.

US Freight System

1273 words - 6 pages “Free Riders” are part of the business. When the Supreme Court decides a case that NITL has analyzed and promoted from the beginning, that decision applies across the land, everyone benefit from it. Bruce J. Carlton The League members pay a membership due every year, and they expect as a return a benefit, and whenever NITL accomplish goals, its members benefit but all the other shippers benefit as well. This is a threat that open the door

Democratic Peace Theory

1852 words - 8 pages the United States against the USSR as an example of how emotions almost destroyed two nations. People were spying on their own family members out of fear of being branded a communist and the fear of nuclear annihilation was ever present danger that children were doing drills in case of nuclear fallout. Had it not been for Gorbachev assuming power in Russia and letting his people see what freedom was about through his policies, we would not be here

Related Essays

Captiva Conglomerate Essay

1120 words - 5 pages Week 6: Captiva Conglomerate 1. MAJOR FACTS: a. Captiva Conglomerate’s key staff is meeting to discuss the contract with S.O. Software (SOS), the developer and supplier of a custom inventory and spare parts management system. Attendees: Materials manager, Inventory & Spares (I&S) manager and his supply manager, the vice president of operations, vice president of finance and the director of Information Technology (IT). b. Captiva

Captiva Conglomerate Case Analysis

795 words - 4 pages Analysis, Synthesis and Evaluation of the Captiva Conglomerate Vignette I. Major Facts Al Carpenter, the materials manager at Captiva Conglomerate, has called together the leadership from the other departments to discuss the company's ongoing contract with S.O. Software (SOS). Not all is well with this partnership, however. His inventory and spares manager is not happy with the inventory and spares module and the functioning system is

Freedom And Responsibility Essay

2141 words - 9 pages amendment is “Congress shall make no law respecting an establishment of religion, or prohibiting the free exercises thereof” (Jordan, 1999). Therefore, the first amendment states citizens have freedom of religion and exercises of the religion. The article entitled “Lawsuit alleges FBI violated Muslims’ freedom of religion,” published by Jerry Markon, Washington Post Staff Writer, justifies the detailed case of the FBI surveillance targeting Muslims for

Hate Crime Laws Essay

2348 words - 10 pages Death of James Byrd”). While this particular case may give the appearance that perpetrators of hate crimes receive appropriate punishment, almost a decade later, one particular case demonstrates the inequity in the application of hate crime punishments: In 2007, Sean Kennedy of Charleston, South Carolina, left a bar around 3:45 am and was confronted by Stephen Moller, who called him a “faggot” and then punched him so hard in the face that his