Business Writing Portfolio
Class Number and Title
December 11, 2000
Part I - Communication and Collaboration Strategy
Step 1: Identify the target audience. The audience for the business letter includes Store Managers. The audience for the business memo is store employees. The audience for the e-mail message includes retail customers and the public.
Step 2: Identify the communication types that will be used. For the Store managers, a business letter will be used. For Store employees, a business memo will be used. For retail customers and the public, an email message will be used.
Step 3. Identify the appropriate ...view middle of the document...
However, there will be no new stores opening in the near future.
By implementing new work hours and hours of operation, we will save on our energy costs and realize the benefit of other economic factors. To that end, we will close stores on Sundays, open an hour later and close an hour earlier on Monday through Saturday.
We realize that our employees have been impacted by the recent economic downturn, as well, and know that the reduction in store hours will be a cause of concern for them. We will not be reducing their work hours, but will be compressing the work schedules. Full time employees and managers will work four ten-hour days a week, staggered to ensure the store is covered at all times when open. In addition, part-time employees will consolidate their hours and work one, two, or three days, depending on the preference and at the discretion of the Store Managers.
Your cooperation and assistance in making this a smooth transition is greatly appreciated. As we enter this new period, we will continue to focus on providing our customers with outstanding service, provide our employees with a good work environment, and continue to serve as a keystone for the communities in which we operate. Thank you for your continued commitment to excellence as we move forward with these changes.
If you have any questions or concerns about these changes, you can contact me by telephone at (555) 555-5555 or by e-mail at firstname.lastname@example.org. Again, thank you for your continued support and commitment to our team.
Part II – Portfolio Item #2 – Business Memo
December 11, 2009
To: Store Employees
Subject: Change in Store Hours and Implementation of Compressed Work Schedule
Companyname is appreciative of the dedication and commitment you have shown to our company. Our team members are among the finest in the industry, and we are very fortunate to have assembled a solid team. As a member of that team, your work is essential to our success. Also as a member of the team, we are concerned with the impact you are feeling as a result of the recent economic downturn. With the rise in gas prices, our company has been trying to identify cost savings methods that will have the effect of lowering our costs of operations while having the least negative impact on our employees. We believe we have found a way to do that.
Beginning January 1, 2010, all of our stores will begin closing on Sundays, and will reduce the hours each day that the stores are open by opening an hour later in the mornings and closing an hour earlier in the evenings. This will not change the overall work hours of our employees, but work schedule will change. Full time employees and managers will work four ten-hour days each week, while part-time workers will consolidate their hours in one, two, or three day weeks, depending on the number of hours they are scheduled to work. Work days will be staggered to ensure that...