Business Research Methods I Essay

861 words - 4 pages

Running head: Business Research Methods I
Business Research Methods I
Aaron L. Richards, Bill Houston, Christi Lawson, Jeff Smith
QNT/TM561 – Research and Statistics for Process Control
Dr. Joseph Hamel
University of Phoenix
June 13, 2011
Abstract
Insert Abstract Text Here.

Business Research Methods I

Introduction

Riordan Manufacturing is an industry leading plastic manufacture with facilities located in both North America and China. Riordan has struggled to meet their effectiveness standards for multiple categories and they are looking to implement one of three quality improvement methods to improve process efficiency. If Riordan is to maintain an industry leader, ...view middle of the document...

Riordan Manufacturing has chosen to use the Six Sigma methodology in creating a solution for improvement in the raw materials receiving process. Six Sigma was chosen because it analyzes and improves upon processes already in place. For this, Riordan will follow the simple steps below in defining the problem as well as creating the solution.

D= define the problem.
M = measure the process and gather data associated with the problem.
A= analyze the data to identify a cause-and-effect relationship between key variables.
I= improve the process so the problem is eliminated; measured results meet requirements.
C= control the process so the problem does not return.

Following the above logic, corrective action can be taken to improve Riordan’s raw material receiving process allowing Riordan to meet and possibly exceed their effectiveness standards.

Design and Procedure
To construct an appropriate research design for the study, the following design characteristics need to be defined: “independent variables, dependent variables and operational definitions” (University of Phoenix, 2010, 2009, 2008, p. 3). The process under study, “truck from supplier with raw materials arrives at Riordan receiving” currently defines as it’s “In Process Standards” an arrival time of “<= 14 days” (University of Phoenix, 2008, p. 3). The definition of “Out of Process Standards” is an arrival time of “> 14 days” (University of Phoenix, 2008, p. 3). The dependent variable is the travel time to arrive at Riordan’s receiving dock. The independent variables are how many hours are the drivers spending driving to arrive at Riordan’s manufacturing complex from the point of the origin of the trip. Another independent variable is whether or not the trucks breakdown on the...

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