Business Communication Essay

1041 words - 5 pages

Examination Paper : Semester II IIBM Institute of Business Management Examination Paper Business Communication Section A: Objective Type (30 marks)    This section consists of multiple choices and Short Notes type questions. Answer all the questions. Part one questions carry 1 mark each & Part Two questions carry 4 marks each. MM.100

Part one: Multiple choices: 1. __________is an essential function of Business Organizations: a. Information b. Communication c. Power d. None of the above 2. Physiological Barriers of listening are: a. Hearing impairment b. Physical conditions c. Prejudices d. All of the above 3. Which presentation tend to make you speak more quickly than usual: a. ...view middle of the document...

Perception c. Ideation d. None of the above Part Two: 1. Define Communication. How can you classify Communication? 2. Explain ‘Space Language’. 3. Differentiate between good listeners and bad listeners. 4. What are the different types of Business Reports? 5. What is Synopsis?

END OF SECTION A

IIBM Institute of Business Management

Examination Paper : Semester II Section B: Case lets (40 marks)     This section consists of Case lets. Answer all the questions. Each Case let carries 20 marks. Detailed information should form the part of your answer (Word limit 150 to 200 words). Case let 1 Mr. and Mrs. Sharma went to Woodlands Apparel to buy a shirt. Mr. Sharma did not read the price tag on the piece selected by him. At the counter, while making the payment he asked for the price. Rs. 950 was the answer. Meanwhile, Mrs. Sharma, who was still shopping came back and joined her husband. She was glad that he had selected a nice black shirt for himself. She pointed out that there was a 25% discount on that item. The counter person nodded in agreement. Mr. Sharma was thrilled to hear that “It means the price of this shirt is just Rs. 712. That’s fantastic”, said Mr. Sharma. He decided to buy one more shirt in blue color. In no time, he returned with the second shirt and asked them to be packed. When he received the cash memo for payment, he was astonished to find that he had to pay Rs. 1,900 and Rs. 1,424. Mr. Sharma could hardly reconcile himself to the fact that the counter person had quoted the discounted price which was Rs. 950. The original price printed on the price tag was Rs. 1,266. Questions 1. What should Mr. Sharma have done to avoid the misunderstanding? 2. Discuss the main features involved in this case. Case let 2 I don’t want to speak to you. Connect me to your boss in the US,” hissed the American on the phone. The young girl at a Bangalore call centre tried to be as polite as she could. At another call centre, another day, another young girl had a Londoner unleashing himself on her, “Young lady, do you know that because of you Indians we are losing jobs?” The outsourcing backlash is getting...

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