Table of Contents
BUSINESS COMMUNICATION 2
Question 1. 2
VERBAL COMMUNICATION 2
Important Advantages of Written Communication 3
Important Advantages of Oral Communication 3
Personal Experience 4
Question 2. 4
How does effective communication help us as a professional? 5
Importance and Benefits of Effective Communication 5
Question 3. 6
My Professional Experience 6
Specific Barriers I faced 7
Cultural Barriers 8
Language Barriers 8
Verbal communication includes both written and oral communication.
Explain how the two types differ from each other and narrate an incident based upon your ...view middle of the document...
More complex construction of the message and information. | Simpler construction and more conversational language. |
A very important benefit of written communication is to keep permanent record of communication. | In oral communication we can’t keep the record or documentation. |
The written channel is often preferred when the message is long, technical, or formal in nature, and when the message must be documented. | The oral channel is effective when the message is urgent or personal or when immediate feedback is important. |
Important Advantages of Written Communication
a) It serves as evidence of events and proceedings.
b) It provides a permanency of record for future references.
c) It reduces the possibility of misunderstanding and misinterpretation.
d) It can save time when many persons must be contacted.
e) It is reliable for transmitting lengthy statistical data.
f) It appears formal and authoritative for action.
Important Advantages of Oral Communication
Oral communication has several advantages over written communication for most day-to-day, routine transactions:
Oral communication is faster: Two or more people talking can deliver a message, discuss an issue, reach an agreement, or ask a question and receive an answer much more quickly than they could using written communication.
Oral communication permits immediate feedback: When the receiver does not understand a message, he or she can ask for clarification right away.
Oral communication a usually more effective for conveying messages with emotional content: When people communicate orally, the message consists of more than the spoken words. A nonverbal message accompanies every oral communication. Facial expressions, body movements, gestures, tone of voice, rate of speech, and voice inflection all add meaning to the words actually spoken. These nonverbal components help the receiver interpret the emotional significance of the message.
Oral communication helps establish human relationships: Through oral communication, people working together are able to develop team spirit and a sense of mutual responsibility. By communicating with each other orally, people are able to improve each other's morale.
Here I would like to share my personal experience when I had to choose between oral and written method of communication.
It was my second job and I had been working as Admin Officer in that particular organization and it was my responsibility to look after all the Administrative, Social Compliance and HR related issues. Once it happened that some of workers got promotion and they were promoted from Line Supervisors to Section Supervisors but mistakenly our personnel department didn’t issue new promoted employees cards to 3-4 Line Supervisors. I wrote an email to our personnel department requesting to issue missed employees cards which have been promoted by GM, means I adopted a written communication method but I didn’t get any...