GOT MILK? IT’S GOOD FOR YOU UNLESS IT’S CONTAMINATED
Question 1: Explain why the supply chain can dramatically impact a company's base performance
Supply chain management involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability. The dozens of steps are required to achieve and carry out each of the above components. SCM software can enable an organization to generate efficiencies within these steps by automating and improving the information flows throughout and among the different supply chain components. If one member of the supply chain makes a reckless decision it ...view middle of the document...
Understanding where complaints are originating, with what products, and what the issues are, can quickly uncover product problems for a company and those issues can be isolated to a specific supplier within the supply chain. In order for a company to quickly understand issues within the supply chain, the company must closely monitor its CRM system and identify product quality issues quickly.
Question 4: How could BPR help uncover issues in a company’s supply chain?
Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises. The purpose of BPR is to make all business processes the best-in-class. Michael Hammer and James Champy published their best-selling book, reengineering the Corporation, where the authors promoted the idea of radically redesigning the enterprise by wiping the slate clean. New information technology, including the ability for people throughout the supply chain to communicate in real time and the ability for controls and monitoring to be instituted throughout the supply chain, is often a driver of process reengineering within the organization. By reengineering workflows with better quality controls within the production process, companies can more easily uncover issues within the supply chain at their source. Through breaking down the processes of the business and organizing around outcomes, companies can uncover and remove inefficiencies in their processes. In the insurance industry, claims typically took 31 days to process from the time of the accident to the resolution. Progressive went through the BPR process and slashed the process from 31 days to 4 hours by offering a mobile claims process where the company went directly to the site of the accident, processed the claim on site, and issues a check or arranged repair within one of its shops. How could BPR help the Chinese dairy industry? China’s dairy industry could pinpoint areas in the production process in which suppliers are cutting corners and design quality checks at those points so that tainted milk doesn’t enter the larger supply. By reengineering the process to insure for quality control, the dairy industry can improve its reputation and work towards eradicating such...