Bus 499 Mod 1 Case Essay

1242 words - 5 pages

TUI University
BUS 499
BSBA Integrative Project
Module One
Case Assignment
Core Professor: Dr. Roberto Coto
26 June 2011
INTRODUCTION
Hyde Park Electronics
Hyde Park Electronics focused on the customer perspectives of customer request for delivery and customer pricing. Lewis and his team wanted to know how efficient they were in meeting the customer request for delivery of product. Metrics created to monitor delivery were: same-day delivery, delivery within five days, and ontime delivery. On-time delivery increased from 89 percent a year ago to a current rate of 96 percent. (Gumbus and Lussier, 2006)

Final assembly time ...view middle of the document...

These dimensions are the traditional four from the Kaplan-Norton model (financial, customer, internal, and innovation and learning), plus a fifth dimension of "core values" .In the customer dimension, a mission critical metric is percent shipments within specification, loading cycle time, and customer service. In this area, operations management (OM) shipments chemical specifications percent within specification has risen steadily from 70 percent in 1995 to 99.86 percent in 2002. (Gumbus and Lussier, 2006)

Analysis
Customer Centric pertains to a company placing the wants and needs of the customer as the central focus of all business practices within the firm. Seeing your business through the “eyes of the customer.” (Mcgarahan)

Hyde Park Electronics

The measures taken by this company can definitely be defined as customer centric. The management team felt that the measures of customer satisfaction are increased sales and increased income that would result from product acceptance and the generation of repeat customers. Other key customer metrics that drive customer satisfaction are related to product shipment and whether the customer gets the product on the date they requested. (Gumbus and Lussier, 2006). All of the steps taken were done from the perspective of the customer with the best interest of the customer always remining a priority. Hydde Park Electronics leadership fely that by addressing the customer concerns in the areas of shipping and pricing, they would be able to maintain their current customer base as well as widen their customer based through the recommendations of current customers.
Futura Industries

The measures taken by Futura Industries are not customer centric. I believe that they try to apply a philosophy that enables their employees to become more efficient and better developed, in hopes of that leading to better customer satisfaction. In 1995, Susan Johnson was recruited to run Futura based on her philosophy of putting the employee first. She is committed to the belief that employees make the difference in the marketplace, and Johnson walks the talk when it comes to employee work life initiatives. Futura has three main measures in the learning and growth that are linked to employee retention and development. First, turnover is measured in the following two ways: (1) one year plus turnover, and (2) total company turnover. Employee satisfaction is measured by the annual Leadership Review, which asks employees to evaluate their manager, employees have a face-to-face meeting with HR representatives and are asked a series of questions about the company. The third metric refers to average certification levels-a job wage skill classification attained by additional training and job skills. (Gumbus and Lussier, 2006).
SGC

SGC demonstrated a need to evaluate their company as a whole. The measures taken by them are not customer centric at all and are more geared towards the Internal Process Perspective...

Other Papers Like Bus 499 Mod 1 Case

Primality Testing Essay

2753 words - 12 pages prime, which is a contradiction. Hence, p will either divide (x-1) or it will divide (x+1), so x = +1 or -1 ( mod p ). Let us assume that p - 1 = 2d * s where s is odd and d >= 0. If p is prime, then either as = 1 ( mod p ) as in this case, repeated squaring from as will always yield 1, so (a(p-1))%p will be 1; or a(s*(2r)) = -1 ( mod p ) for some r such that 0 <= r < d, as repeated squaring from it will always yield 1 and finally a(p-1

Beginning of a Mod Culture and Its Influence on British Society

4017 words - 17 pages developed into a religion among Mod males. It also changed the social view and stereotypes about men, as to that days, only homosexual men were interested in fashion and their look, but what was a kind of pathology and deviancy the one day, became a routine just the other day. Boys around the London began to spend hours on their look, going to extremes, such as carrying sheets of brown paper to cover the seats in the bus just for stay clean and not

Comparison Between Cezanne and Zurbaran

667 words - 3 pages in which the fruit and objects have been arranged give a serious, formal appearance. (499 words) Bibliography The Open University (2008), AA100 Illustration Book (Plates for Books 1 and 2), Milton Keynes, The Open University. Harrison, C. (2008) ‘Cezanne’, in Moohan, E. (ed.) Reputations (AA100 Book 1), Milton Keynes, The Open University, pp. 63 – 66. The Open University (2010) ‘Inside Art’ http://learn.open.ac.uk/mod/oucontent/view.php?id=587386 (Accessed 10 November 2011) O’Day, R., Hardy, W., Marsh, G., Padley, S. and Perryman, L.A. (2011) Making Sense of the Arts, Milton Keynes, The Open University, pp. 139 – 175.

Proofs of Discreet Mathematics

2434 words - 10 pages any prime number, there is a larger number that is also prime. • More generally: For any number, ∃ a larger prime. • Formally: Show ∀n ∃p>n : p is prime. The proof, using proof by cases... • Given n>0, prove there is a prime p>n. • Consider x = n!+1. Since x>1, we know (x is prime)∨(x is composite). • Case 1: x is prime. Obviously x>n, so let p=x and we’re done. • Case 2: x has a prime factor p. But if p≤n, then x mod p = 1. So p>n, and

Introduction to Marketing

638 words - 3 pages Running head: MKT 220, MOD 1 Homework MKT 220, MOD 1 Homework Dusty Lamborn Allied American University Author Note This paper was prepared for MKT 220, MOD 1 Homework taught by Deborah Malenfant. PART I: Read the Case Study “(Product) Red” on page 99. Answer questions 1-4. PART II: Marketing Plan Development For this course, you will be developing a marketing plan for a new product (or service). Each week, you will develop

Asset Valuation

1401 words - 6 pages bank’s assets. As E=A-L, the value of the firm's equity will be increasing. On the contrary, when interest rate falls, ABC bank’s liabilities will gain more value than ABC bank’s assets. As a result, the value of the firm's equity will decrease. In case that the duration gap is zero, the ABC Bank becomes free of interest rate risk. Part 1.3 Scenario Analysis | | From the calculation and graph above, we can see: 1. There is a

Pmbok Slide

1125 words - 5 pages TUGAS PERSONAL PROGRAM STUDI SISTEM INFORMASI BINUS UNIVERSITY [pic] ALGORITHM AND PROGRAMMING 15 Juni 2015 RAHMAYEZI EDWAR 1801490330 Bina Nusantara University Jakarta Tugas Personal ke-1 Minggu 2 Review Questions: 1. Java source filename extension is “.java”, and the Java bytecode filename extension is ".class" 2. Java is case sensitive? Java distinguish

Success & Failure of Civil Rights Movement

746 words - 3 pages . These approaches, seen in The Brown Vs Board of Education Case of 1954 and the Montgomery Bus Boycott of 1955/56 strengthened power and unity within the Black community and propelled the movement to achieve its impressive legislative changes, which were perhaps, its biggest successes. However, it had considerably less success in adjusting entire attitudes of an in-part prejudiced culture amongst some, resulting in a reluctance to follow laws and a

Gate Barrier

526 words - 3 pages AS PER APPENDIX ‘B’ TO DPM 2009 STATEMENT OF CASE FOR DEVELOPMENT OF MECHATRONIC CONTROL SYSTEM AT AFTC, JALAHALLI (W), BANGALORE |1. Unit |Air Force Technical College, Jalahalli West | |2. Name of the item being produced |Development of mechatronic control based security gate at AFTC | |3. Justification of the

Adolescent Sleep Needs and Problems

1321 words - 6 pages Running head: ADOLESCENT SLEEP NEEDS AND PROBLEMS An Association Between Media and Sleep Patterns Tasha Benn Towson University July 1, 2013 An Association Between Media and Sleep Patterns The Effect of Presleep Video-Game Playing on Adolescent Sleep journal article suggests that playing a video game before bedtime has a small effect on the sleep of older male teens. The study involved thirteen male participants between the

Business Law Reading

4586 words - 19 pages 1/29/2015 CHIU LUEN PUBLIC LIGHT BUS CO LTD v. PERSONS UNLAWFULLY  OCCUPYING OR REMAINING ON THE PUBLIC HIGHWAY NAMELY, TH… Home | Databases | WorldLII | Search | Feedback Court of First Instance You are here:  HKLII >> Databases >> Court of First Instance >> 2014 >> [2014] HKCFI 1891 Database Search | Name Search | Recent Decisions | Noteup | LawCite | MS Word Format | Context | No Context | Help CHIU LUEN PUBLIC LIGHT BUS CO LTD v

Related Essays

Mgt 599 Mod 1 Case Essay

1334 words - 6 pages Trident University International David G. Anderson Module 1, Case Assignment MGT 599-Strategic Management Dr. Lionell DeSouza 21 April 2012 The purpose of this paper is to talk about Southwest Airlines and go over their mission and vision statements to explain how they make their company a better company. Their customer service is among the best in the airline business and they treat their employees with

Acc 504 Mod 1 Case Essay

1804 words - 8 pages Costing, Budgeting for Projects TUI University Unknown Module One Case Study #1 ACC 504 Dr. Wagner January 2011 Introduction I will include the essential elements of managing, planning, and controls in projects. I will explain the key elements of cost accounting typical in most projects and integrate my answers and analyses from the reading. What is included in cost and budgeting for projects? “Project

Cert Ed Module 4 Essay

619 words - 3 pages flexibility of delivery. It may be an idea to ‘tailor’ the content to suit the course on offer, depending on how long you have the group for. Most modules include activities. In each case an opportunity for feedback is provided within the text. The number of activities can be increased or decreased About the Course The course structure is provided at Fig.1, this is explained to student during induction. The course is designed to integrate key

Public Key Encryption Essay

3491 words - 14 pages equations. In other words: 1 + 2 = 3 4 + 3 = 0 3 – 2 = 1 4 + 7 = 4. Computing the days of the week in this manner is an example of modulo 7 (often abbreviated to mod 7) arithmetic. It is just like normal arithmetic except that we ‘wrap back around’ when we reach the number 7 by treating 7 as beginning again at 0.” (Martin, 2012, p. 498-499) Modulo numbers can be manipulated using addition, subtraction, and multiplication as you would with