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British Airway Essay

4126 words - 17 pages

GLOBAL SUPPLY CHAIN MANAGEMENT

MO255

NIKKI WONG XIAO XUAN
NORTHUMBRIA UNIVERSITY

(2897 Words)

Executive Summary

The objective of this report is to develop Singapore as a premier global hub port and international maritime centre, and to safeguard Singapore strategic maritime objectives. Research for this report includes evaluating the application on Lean and Total Quality Management (TQM) in logistics and supply chain networks to achieve Maritime Port Authority (MPA) objectives such as quality of service, competitiveness, reliability and efficiency.

The major findings shows that lean implementation improves processing times achieving ...view middle of the document...

As TQM develop, it took the form of holistic frameworks aimed at helping organization achieve excellence performance, particularly in customer and business results.

The findings indicate that Lean and TQM positively influences firms' performance as well as marketing development within the organization in terms of cultural market orientation and marketing capabilities. Companies are able to respond to changing customer desires with high variety, high quality, low cost, and with very fast throughput times. Also, information management becomes much simpler and more accurate. TQM can thus be advocated as a recommendable management system from the marketing perspective that, in addition, effectively supports firms' competitiveness.

To summarize, lean initiatives and TQM will promote substantial environmental benefits. Organizations should consider environmental impact and quantify sustainable gains associated with lean initiatives. Benefits of synchronizing lean and sustainability principles include reduced costs and lead time, improved process flow, compliance with customers expectations, improvement of environmental quality, as well as, employee morale, and commitment.

Tables of Contents Page

Executive Summary...........................................................................................................2

Evaluation of Lean to Quality of service…………………………………..…………….5

Evaluation of Lean to Competitiveness………………………………………………….5

Evaluation of Lean to Efficiency…………………………...............................................6

Evaluation of Lean to Reliability…………………………...............................................6

Evaluation of TQM to Quality of service…………………………………..……………7

Evaluation of TQM to Competitiveness…………………………………………………7

Evaluation of TQM to Efficiency…………………………..............................................8

Evaluation of TQM to Reliability…………………………..............................................9

Conclusion........................................................................................................................10

Environmental Sustainability

Evaluation of Lean to Quality of Service

According to Aronsson, Abrahamsson, & Spens (2011) Lean as a principle has been introduced to restructure processes and to reduce costs or the ability to improve quality of service. Lean benefits include reduced work-in-process, increased inventory turns increased capacity, cycle-time reduction and improved customer satisfaction.

As lean focuses on doing more with less and also to be efficient, Christopher (2000) suggested that the organization is able to respond rapidly to changes in demand. This includes improvement in customer waiting time, service performance, processing times, customer flow as well as bringing a service up to standard and being able to achieve more for less.

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