Behavior Management Theory
HA510: Organizational Development for Health Care
June 6, 2011
The purpose of this paper is to discuss the Behavior Management Theory and how the writer can identify with this type of management theory. Steuben ARC, an organization that has adopted the behavior management theory and whether they were successful with this type of management will be discussed. The last topic addressed will be a scenario in which the writer is the director of Tri-County Home Health Agency and is faced with implementing a RIF (reduction in force). The writer is charged with deciding which jobs to eliminate, who is involved in the decision making ...view middle of the document...
The studies included direct interviewing of employees to discuss the working environment and how the employees responded to their current conditions and how that can be related to decreased or increased production. Other areas of interest included direct supervision from the research team, and allowing the employees to take an active part in designing what project they would be working on (Dunn, 2010).
One of the most notable users of the behavior management theory was Chester Barnard. Barnard developed his Acceptance Theory of Authority based on the suggestion that authority flows downward but depends on the acceptance of the authority by the subordinate (Dunn, 2010). Barnard states that the most important functions of an executive include establishing and maintaining an effective communication system, hire and retain effective personnel, and motivate the personnel (Dunn, 2010). According to Hartman, “the manager's ability to exercise authority is strongly determined by the employee's "zone of indifference" where orders are accepted without undue question” (N.D.). Mary Parker Follett was also instrumental in the behavior management theory and is best known for her integration method of conflict resolution as opposed to the three choices she sites of domination, compromise or voluntary submission by one side over another. Hartman uses the following scenario as an example: an individual is sitting in a library on a warm spring day near an open window and a second person decides to share the table but wishes to close the window to avoid the draft, we have the basis of a conflict. Now one person could try and dominate the other and force the window to either be open or closed leaving the other person unhappy. A second alternative is for one person to simply submit to the wishes of the other, but be very unhappy. The third alternative is to compromise and close the window half way which will not satisfy either person (N.D.).
How writer can identify with the theory
As a manager in the health care field the writer is able to identify with the behavior management theory to optimize employee production and morale in the workplace. By using the behavior management theory the writer is able to understand that the employees are the key to productivity and should be included in more planning of projects and recognized for their accomplishments. According to Huston University, “technology, work rules, and standards do not guarantee good job performance. Instead, success depends on motivated and skilled individuals who are committed to organizational objectives. Only a manager’s sensitivity to individual concerns can foster the cooperation necessary for high productivity” (2009).
Organization that has adopted this style
Steuben ARC is a not-for-profit organization that serves adults and children who have developmental and other disabilities. The organization is people-focused, family-friendly, and community-oriented. By providing a people first...