Be Our Guest Case Summary Essay

776 words - 4 pages

Be Our Guest Inc. is a Boston based company that rents party equipment to caterers, event planning firms, hotels, etc. for various events. The company was founded in 1983 by Stephen Lizio, a man with prior experience in the wine and food industry. When the firm first started operations, it only provided wait staff and other services to catering companies. However, in the mid-1980s the company began renting tables, chairs, and equipment as well and eventually became a full service company.
Al Lovata, a former banker who started out as a part time financial consultant for Be Our Guest Inc. in 1987, was eventually promoted to Chief Executive Officer. Simone Williamson was also brought into the ...view middle of the document...

It is also the driver’s responsibility to make sure that no equipment is forgotten or damaged on transit.
Be Our Guest has two big competitive advantages over its rivals. One is its location, The company is located in the inner-city Roxbury section of Boston, which is very close to downtown Boston and the intersection of the Massachusetts Turnpike and Interstate 93. This made it easier for the drivers to cover several events with one trip. The second advantage is that Be Our Guest carries high-end elegant inventory. This attracts more prestigious clients. As a result the company can afford to charge higher prices than most competitors and still retain a large number of loyal clients. Be Our Guest has only one competitor who made about the same amount in rental revenues.
Even though Be Our Guest's gross profit keeps rising, the net profit of the company has declined over the past few years. This decline in net income resulted from a rise in general and administrative salaries. Being a Subchapter S Corporation, many of the shareholders took their share of profits as salaries rather than dividends. Because Be Our Guest's productivity was greatest during the holiday season, and...

Other Papers Like Be Our Guest Case Summary

The Hospitality Industry Essay

3102 words - 13 pages themselves where they can be the sole owner and can have control over the profit and loss of the business. Business people can also buy the franchising license or do the management contracting. Get help with your essay Read more about our Essay Writing Service > Looking for examples of OUR work? Click here to see our Essay Writing Examples > Want to know more about our services? Take a look at our Writing & Marking Service Index > Scale

Room Division Essay

4743 words - 19 pages the guests that stays in our hotel because it could be useful in case something happened to the guest or simply saying that the guest that stays in our hotel might be someone that are coming illegally to the country. By keeping the records, we will be able to help track the person. The last act that must be cover is the Sex Discrimination Act 1975. This act is an act to render unlawful certain kinds of sex discrimination and discrimination on

Site Inspection for Event Planning

1292 words - 6 pages A WINTER WONDERLAND WEDDING Event Description After consulting with our clients, it was determined that the bride and groom wanted a wedding to rival all weddings. They had an ideal budget, but were willing to be flexible if it meant having the wedding of their dreams. The main focus for the bride and groom was their theme, A Winter Wonderland. For the wedding ceremony, the bride and groom wanted to be outdoors with a beautiful backdrop

Secret Recipe

898 words - 4 pages , (D)? | D | For Food & Beverage department, we are charging for two sessions which are room service and the restaurant outlets. Firstly, I will talk about room service session. I think there will be many guest who like to order room service especially during the peak season. Therefore, the server will deliver the food and beverage item to the guest room on time which is 30 minutes or less than that. For the restaurant outlets which are our

Royal Hotel Case Study Analysis

2267 words - 10 pages   Problem Statement  Case Data Analysis  Decision Criteria  Resolutions Analysis  Recommendations/Action plan    Executive Summary  The Royal Hotel is an all suite luxury establishment in New York City that caters  primarily to traveling businesspeople. As a luxury hotel, much of their clientele consists of high  level executives who, by definition, are demanding and astute when compared to the average  hotel guest. The 482 suites that

Hotel Paris Case Chapter 4

931 words - 4 pages Case Study Professor K Seung Joon Choi 32122606 Won Seuk Cho 32122603 Minh Nguyen 32145346 Yong Beom Park 32122594 4-29 Based on the Hotel Paris's competitive strategy "to use superior guest service to differentiate the Hotel Paris properties, I suggest these employee behaviors important for the Hotel Paris's staff to exhibit. 1. Employees show positive energy and be friendly with guests all the time, always look and talk to guests with a

My First Tip

925 words - 4 pages food he snuck from the kitchen. We went over some ground rules one last time, just in case. He had me say my welcome, as though he were the guest himself, and he had me pretend to recommend something to the guest. After much talk and no action, Randy jokingly pushed me off, as though I was the student who just completed the training. As I walked off, Randy was reminding me of the little things I should remember to satisfy the guest, but I

Hotel Escargo, Unit 2

1429 words - 6 pages the hotel a survey of the guest can be done in order to determine if they liked or disliked the breakfast and what they might like to see for breakfast. In order to ensure the forgotten items are an improvement to the hotel a survey can be done in order to determine if the guest knew there was forgotten items they could obtain and how satisfied or dissatisfied they are with these forgotten items being available. Conclusion This summary of

W Hong Kong Compare with Hong Kong Disneyland Hotel

2667 words - 11 pages service and Disabled-accessible rooms available. Then guest can be more comfortable and convenient in the hotel. About W Hong Kong there are also many services and amenities. For examples, there are express check-in and checkout, safe deposit boxes, luggage storage, 24-hour welcome desk. Despite these services are basic hotel services, these are indispensable. Also W Hong Kong has Whatever/Whenever® Service and Concierge Service. Whatever you want

Review of Related Literature

4058 words - 17 pages reservation. The second use case is use a reserved entity. In this case when the usage of reservation is done, the room or vehicle is recorded as available again. The third use case is modifying the reservation. The fourth use case is cancelling the reservation. This system can be used for other reservation like seats for flight. Also, this system can record the history of reservation. This system is similar to our system in making reservation and

Communication Paper

861 words - 4 pages are happy they have chosen us to serve them. The goal is to have regulars. We pride our company as being perfect. Communication starts when they walk in the door. The Server Assistant will seat the guest per seating chart and talk to the guest as they are walking, again, making them feel at home. Many times a guest will not like the choice of seating and request to sit elsewhere. Some are more clear from the time they walk into the door and

Related Essays

Ritz Carlton Case Essay

382 words - 2 pages Title Page Course – MKTG 6300 Fall 2007 Service Marketing Student Name: Maria E. Kobayashi Individual Case Analysis Individual Case Summary: Ritz – Carlton Hotels 1. Key issues Ritz – Carlton (RC) wants to be perceived as the premier luxury hotel, with differentiated and personalized service, high levels of guest retention and guest recovery rates, and low levels of service defect incidence. The group wants to

A Brief Overview On Service Quality Hand Book Of Brac Bank

3103 words - 13 pages their purpose by positively approaching their work. 1.2 Punctuality: Team members should be punctual. In case of unforeseen circumstances, if any team member is likely to be late he/she should inform his/her line manager, host or guest. He/she should also communicate the reason for the delay and the likely time of arrival before the appointed time. Meetings should be called at least 2 working days before hand. 1.3 Behavior: Each team

Classification Of A Resturaunt Essay

611 words - 3 pages duties, such as, countdown registers, run daily sales reports and logging all operation transactions. Also as a Po Manager you have to be responsible for hiring and terminating staff. Cashiers and Hosts are positions at PoFolk’s that are our guest’s first impression. First impressions are everything. So at PoFolk’s as a cashier or hosts your duties include, to greet a guest with a “Howdy” and a smile. As a host you would seat them at an

Rosewood Hotels Essay

1265 words - 6 pages year after (the same one or a different one). Repeat guests included multiproperty guests. # of cross-property usage is projected to increase to 10% from 5%; 5% of 115,000 is 5750 and 10% is 11500, which is exactly double of 5,750. So this 5,750 must be added to 19,169 repeat guests without branding to get the number of repeat guests with branding = 24,919. This assumes that only number of cross-property guests increased. f Guest