1) What are the inputs, processing and outputs of ups’s package tracking system?
Inputs: Inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation.
Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria such as the consolidation of orders for efficient final delivery of packages.
Outputs: Outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such ...view middle of the document...
Operational Excellence thus;
UPS manage to cut down costs and save money by using advanced technology. With these, it brought about productivity of their business operations, and therefore increasing profitability.
New Products, Services and Business Models;
The information systems of UPS created new way on how to offer delivery service. It has transformed the way the company gathers information, creating routes etc.
UPS had already its operational excellence and New Products, Services and Business Models which means the UPS already gain a competitive advantage. With this kind of technologies that they use like DIAD made them do things better than their competitors.
4) .What would happen if UPS's information systems were not available?
Before the implementation of UPS's information systems, UPS was delivering 11.5 million packages a day for more than a million customers. UPS helped them to maintain efficiency, keep prices competitive, and come up with new ways of providing customer service....