Sample Homework: Bank of America Case
1. What are the core business processes (high level; major business and financial services) performed at Bank of America as part of its product and service offerings?
|Core Bank of America Business Process: |Activities within the Core Process |
|people management |recruiting |
| |performance management |
| ...view middle of the document...
List the sequential steps required in a typical ATM transaction, such as drawing out cash or transferring funds from one account to another, and briefly explain why each of these steps is necessary. Use a table to organize your response and do not overlook steps in the process that are performed either by the ATM system or by information systems housed within the Bank’s centralized data center.
|Steps by Customer |Steps by ATM System |Steps by other Banking Systems |
|Walk up to ATM |Screen displays a welcome message and prompts |“” |
| |the user to enter an atm/credit card (and | |
| |select language) | |
|Enters Card, selects language |the screen prompts the user to enter their PIN |“” |
|Enters PIN |If the user enters a valid account number and |“” |
| |the correct PIN for that account, the screen | |
| |displays the main menu: View balance, withdraw | |
| |cash, deposit funds, exit, etc | |
|I choose to withdraw |the screen displays a menu containing standard |“” |
| |withdrawal amounts: $20, $40, $60, $100,and | |
| |$200. The menu also contains an option to allow| |
| |the user to cancel the transaction | |
|I withdraw $20 |The ATM debits (i.e., subtracts) the withdrawal|If by other bank, they remind you that you will|
| |amount from the user's...