This website uses cookies to ensure you have the best experience. Learn more

Balanced Score Card On The Go Essay

975 words - 4 pages

A balanced scorecard will have very beneficial effects to the On-The-Go-Convenience-Store performance measurement. Currently the business division is not meeting the financial expectations, however focusing only on a financial metric may lead to a very myopic vision of the issue and therefore lead to the wrong decisions by the managers with other serious problems left overseen.
The organizational objective of the OTG-CS is be to increase profits and therefore to increase shareholders value for the owners of On-The-Go Ltd. To achieve those objective, a Balanced Scorecard model suggests to focus on four key perspectives: Financial, Customer, Internal Business Process and Learning and Growth. ...view middle of the document...

Financial Perspective
The first objective to consider is to increase sales, the metric used will be revenues. In order to keep track of improvements in this metric and to check whether the target has been met, general managers will be required to submit monthly reports on past sales trends and expected future trends for each category of items ( eg., tobacco, snacks, liquors..). Complementary to general sales we want to incentivize managers to boost sales during theme-based promotions. Targets will be set by the VP of OTG-CS together with the regional managers.
Internal Business Process
General Managers are in charge of assuring that all the items are never out of stock, therefore one objective will be to improve the efficacy and fastness of stock replenishments and also a measure of general compliance with standards. In order to reach those objective we suggest to set up a direct line to collect customers’ complaint. There should also be walk-through audits, the results of which will be reported directly to the VP. A system of mystery shoppers ratings can be put in place in order to keep better control of general managers performance in assuring quality standards. To improve the overall internal business, general managers are encouraged to send suggestions and their own complaints to the regional managers. If financial results in a period were extremely low and there were no contacts between the general and the regional managers, it could be inferred that general managers did not put 100% effort in improving sales and quality standards for the store.
Learning and Growth
General managers need to identify themselves with the company and to do so it is necessary that the OTG organizes training days either every 6 months or every year to instruct general managers about their contribution to the OTG profitability, to present them the new challenges of the future periods and to discuss present and future growing opportunities. In...

Other Papers Like Balanced Score Card on-the-Go

"The Final Adventure"-- Comparative Essay On Two Poems: "Ulysses" By Alfred, Lord Tennyson And "Do Not Go Gentle Into That Good Night" By Dylan Thomas

964 words - 4 pages of death. Some children never stop wondering about it, and as adults write poetry to help explain the complicated emotions associated with death. Two such poems are "Ulysses" by Alfred, Lord Tennyson and "Do Not Go Gentle Into That Good Night" by Dylan Thomas. The two poems use very different tones to form similar arguments, while varying slightly in their use of family roles and views of aging and death.The different tones used in these two

Ethical Dilemmas Essay

710 words - 3 pages card have some of the sane traditional value of a debit cards but charges you ATM fee when using it at another retailer bank, describes in last paragraph of the article. Prepaid card are the only card that doesn’t ask for a credit score. All in all, the author doesn’t pin point in which payment method is the best choice because it is on personal preference. Choosing a debit card over credit card and prepaid card has different values and ways


699 words - 3 pages to follow and it looks like I saved or didn’t spend $1400. This is not very common for me, it is actually really hard for me to save money but my bills must have not all come out during these two weeks otherwise these charts would show a lot more spending and a lot less money on the side. This exercise has really opened my eyes. If I actually keep track of each thing that I spend money on I can become more watchful of my spendings and can

Finance Ratios

1097 words - 5 pages refers to the concept that involves the creation of a set of measurements for four strategic perspectives It provides information to managers to assist on strategies and policy formulation / attainment About 50% of fortune 1000 firms use the balanced scorecard methodlogy This method acts as a catalyst that assists staff to see their jobs and parts of the outside world from a totally new and more dynamic perspective The Balanced score card

Balanced Scorecard Paper

777 words - 4 pages reporting measures, it is now being used worldwide for many governmental agencies, businesses, nonprofit, and industry organizations and the main goal for these entities is to see future performance that will help them all achieve a better balance, vision and strategy for each area or segment of their organization. Utilized in different ways and for different reasons, the balance score card may be used for something as a simple measurement of

Credit or Not

1019 words - 5 pages . Although there are some disadvantages to using credit cards, the advantages outweigh them by far. Most important, using credit cards can help to build credit history, which will allow the user to gain more credit and maintain a good credit score. Many types of credit cards offer perks or rewards and different interest rates (APR). One type of card is a major credit card such as Visa, MasterCard, Discover, and American Express. Each of these may

Fico Scores

555 words - 3 pages focus on much more. Teenagers go to college and fail to see that getting a credit card is instant money but debt in the future. It will take time to be removed from the credit history, affects credit score, and it is realized when it’s too late. Taking initiative now and doing what’s important to stay on top of your credit and monitor it monthly is a great start and will pay off in the future. As adults, the American dream is to own your own home, car, and have a successful career. FICO scores have a great impact on each and every one of those goals. Only that individual has control of their credit so being aware is KEY!

Informative Speech on Credit Score

1007 words - 5 pages it will be at a high rate of interest. b. Think of your credit score this way; the higher your points in class the better your grade will be on your report card. II. Who are the three (3) credit reporting agencies that report your credit score? A. The three (3) credit reporting agencies are Experian, TransUnion and Equifax also known as credit bureau companies. B

Balance Scorecard

1296 words - 6 pages ------------------------------------------------- bALANCE sCORECARD GOOGLE INC. September 12, 2015 BRITTANY JUSTICE September 12, 2015 BRITTANY JUSTICE BALANCED SCORCARD Google Balance Score Card |   | | |   | METRIC | OBJECTIVES | MEASURES | Supporting Initiatives | Financial | Increased Revenue | Increased Revenue | To innovate current products | Financial | Increased Profit | Increased Profit | To innovate current

Cloud Computing

663 words - 3 pages interest I. Credit Cards, Scores and Reports Do you know…         2.3 4.3 Understanding / Comfort Interest / Relevance The difference between a credit and debit card? What are their advantages? Why you would want a credit card? How to dispute a credit card error? The ‘right way’ to cancel a card? How much it costs to have a credit card? Pay a credit card off over time? The difference between a credit report and a credit score? How to

Improving Government Performance

1806 words - 8 pages formulated. Operational and program plans, usually annually, follow. Organization alignment comes from linking the components in an orderly fashion and communicating the organization’s story of how value is created for stakeholders. How does one go about developing such a scorecard system? We developed the Balanced Scorecard NineStep To Success™ framework shown in the figure below, to build and implement strategy-based scorecard systems. Separate

Related Essays

The Balanced Score Card Essay

603 words - 3 pages mission, objectives and strategies of an organisation into performance measure. It allows firms to implement strategy and to monitor and manage performance within the organisation focused basically around four different perspectives. From results obtained, managers are able to undertake corrective action on area they should operate further. History: The balanced scorecard has been first introduced in a Harvard Business Review article in 1992 by

Balanced Score Card Essay

690 words - 3 pages BALANCED SCORE CARD FINANCIAL PERSPECTIVE To drive revenue growth Sip-n-Sweet objectives concentrate on diversifying into new markets locally within North Luzon. As well as branching out into new customer markets and increasing the number of stores owned by Sip-n-Sweet. Each of these objectives chosen all tie in with Sip-n-Sweet’s overall strategy of expansion of the business in the near future. The key performance indicators incorporated

Balanced Score Card Essay

817 words - 4 pages optimize sustainability and achieve the organization’s overall goals. Mecklenburg County in position for a tough economy through a Customer-focused Balance Scorecard Harvard University Professors, Kaplan and Norton, are credited as inventors of the Balanced Scorecard (BSC). A BSC is a tool organizations use to link strategic goals to operational objectives, through performance measures

Influences On America To Enter World War I: Three Of The Major Events And Reasons That Influenced America To Go To War

894 words - 4 pages the Great War at the beginning. But due to several events and circumstances including Germany's continuation of unrestricted submarine warfare, America's economic profits with Allied trade and Allied propaganda on the American public the U.S. had almost no choice but to go to war.-The American People by Gary