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At&T Vs Verizon Essay

894 words - 4 pages

AT&T vs. Verizon
Brandy

AT&T and Verizon represent two of the biggest wireless service providers in the United States. Both companies provide a wide range of services and mobile phones. Each company has its own advantages to consider when choosing a provider. I will be evaluating AT&T and Verizon on three criteria. The first criteria will be on price. The second criteria will be on performance, and the third criteria will be on customer service. There are several criteria to choose for these two companies, but these three criteria are what I would be looking at if I were purchasing a wireless plan for the first time, or if I was going to ...view middle of the document...

The overall price comparison places AT&T at the top of the list for best plan price.
The second criteria I will be evaluating, is performance. AT&T offers two layers of 4G technology. HSPA+ with enhanced backhaul and LTE, both capable of delivering 4G speeds which covers 288 million people. (4G information, 2014). I’m one of those 288 million people, and proud of it. The whole United States is covered one way or another by AT&T’s wireless 4G technology, HSPA+, and the LTE network coverage. AT&T is a great network and I am completely satisfied with the coverage I have received from them over the years.
Verizon offers a 4G network that is 100% LTE. With 4G LTE coverage for over 97% of Americans, Verizon is America’s largest 4G LTE network with super-fast connection. (Why Verizon?, 2014). Verizon only has the LTE network, which isn’t available in some states. Coverage is very important when determining which company you want to have for your service provider. If you travel frequently from state to state, you definitely want a top quality service provider. For the money that AT&T charges per month, I consider the coverage a great deal. For the money that Verizon charges per month, you can do better with AT&T as your service provider.
The third criteria I will be comparing, is customer service. AT&T ranks highest in wireless customer care performance among full service carriers. (Tews, 2014) This I can personally vouch for. Even though I have rarely had to call AT&T, when I do have to call, I’ve always had a good experience with AT&T’s customer...

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