Business Correspondence Tutorial
Task 1: Look at the examples below. Which is more appropriate – (a) or (b)? Why?
|(a) With effect from 14 July, I suggest that your goods be delivered at 7.00 am instead of the usual 6.30 am. I seek your cooperation |
|in this respect. |
|(b) My suggestion is that we deliver your goods promptly at 7.00 am sharp instead of the usual 6.30 am. If this is not convenient, |
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Task 2: Read the sentences in each of the situations presented below. What makes the style and tone inappropriate in these sentences?
(a) A company director writing to a group of managers to obtain their cooperation with the implementation of an unpopular company policy:
|As of 1 October, all allowances for travel and entertainment will be halved. This was decided at the board meeting on Wednesday. I |
|seek your understanding and cooperation in this matter. |
(b) The director of an orphanage writing to residents in the neighbourhood for donations to cover operation costs for the orphanage:
|Surely, you can afford to set aside at least $10 or $20 as donation for the orphanage. After all, it Is for a good cause. In enjoying |
|the comfortable life that we lead, let us not forget those who are less fortunate. |
(c) A student writing to a lecturer:
|Hi Ms Tan! |
|Can I ask u a favour? Can u write me a reference letter and send it to me by this Friday? Sorry short notice ( Tksalot! |
Task 3: Look at the emails/letters given below. Considering the objectives and reader-writer relationship, is the message in each appropriately conveyed? Can it be improved? As a team, re-write the message where necessary and share your writing with the class.
|Paradise Resorts (S) Pte Ltd | |
|#18-25/29, Raffles Tower | |
|Singapore 102525 | |
|15 July 2010 | |
| | |
|Mr Q. Khanh ...