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Assessment For Quality Improvement Essay

2231 words - 9 pages

Assessment for Quality ImprovementQuality improvement should be a major focus in any organization and requires four basic steps: "…specify the requirements, design the product, create the product, and examine the product." (Burrill and Ledolter, 1999, p. 142). Each process must be completed in order as each is important. Once requirements and specifications have been determined, resources and standards can be evaluated to create and test the product. The means of creation will be different in various organizations but the process remains the same.During every part of each process, flow charts can be analyzed to make proper decisions; strategic plans must be considered; impact on all ...view middle of the document...

To create something different and special might be more time-consuming in the beginning, but everything worth doing is worth doing well. Over time, the expenses and lost time will prove to be beneficial to any organization willing to consider the many implications this process covers.Analysis of "As-Is" Flow ChartAccording to the Continuous Quality Improvement Server (1995), a flow chart is "…defined as a pictorial representation describing a process being studied or even used to plan stages of a project. Flow charts tend to provide people with a common language or reference point when dealing with a project or process." The issue this team is analyzing with a flow chart is the registration process used for entering information for patients of a healthcare facility. Below is the flow chart of the current process and how the new system is affecting both internal and external customers.Process Relationship to Organization's Strategic PlanBusinesses today "…must engage in strategic planning that clearly defines objectives and assesses both the internal and external situation to formulate strategy, implement the strategy, evaluate the progress, and make adjustments as necessary."(Quick MBA, 2007). Cost, time, and quality must take precedence in making choices for the organization. The service industry must focus on these items, rather than the traditional process. The mission and objective of a hospital is certainly to improve the health of the patients, but the hospital needs to consider the implications of the specific actions of the caregivers during that process. The creation of the product (healthcare) must be evaluated based on suppliers, consumers, competitors, and employees. A competitive advantage for a healthcare facility will not only come from the healing rates of the patients, but from the overall satisfaction during the time of healing. Implementation of a quality management strategy in a healthcare facility requires thorough disclosure of the expectations, goals, and training possibilities to every member of staff expected to contribute to the creation of quality care. Once implemented, these strategies must be evaluated on a regular basis to determine the possible need for changes.The creation of something different in healthcare requires a determination to unite the entire facility in order to achieve a warm, caring, knowledgeable environment. When an organization is considering a strategic plan, these goals must remain the overall focus for each step of the process. Without the creation of a quality service, the organization stands to lose patients to other facilities more in tune with the needs of the patients as well as the environs that the facility serves.Internal and External Customers Currently ImpactedThe new system deployed by this healthcare facility has created chaos because employees had been fully trained in the old process and were comfortable with the old system. The new system, created to save human...

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