Cultural Competency Assessment
Cultural Competency Assessment
Cultural competency is a combination of attitudes, behaviors, and policies that creates a system within an organization or among groups. It allows people to work together effectively in cross-cultural, diverse situations. Culture is the pattern of behaviors that includes a person’s actions, thoughts, communications, beliefs, values, language, and institutions of social, ethnic, racial, and religious groups. Competence determines whether a person can function effectively as an individual, group, or organization within the context of the cultural behaviors, beliefs, and needs of clients and the communities in which he or she ...view middle of the document...
Description of Assessment
The A team chose a cultural competence assessment tool from the U.S. Department of Health and Human Service Website. This self-assessment questionnaire was developed as a tool to assess the training needs of mental health and social service professionals. This process will help agencies recognize cross-cultural strengths and weaknesses of the staff, and the organization when developing interventions for specific trainings. “Thus, the assessment should be viewed as an indication of areas in which the agency and staff can enhance attitudes, practices, policies, and structures concerning service delivery to culturally diverse populations” (HHS, 2006).
The questionnaire consists of 79 multiple-choice questions with a numerical value attached to each answer. Seven subtitles in the questionnaire include knowledge of communities, personal involvement, resources, staffing, service delivery, organizational policies, procedures, and outreach. Each member of the A Team completed the self-assessment and tallied a total for the entire assessment as well as totals and possible totals for each subtitle. Doing this allowed each team member to determine her strengths and weaknesses. The members of the A Team also researched her local census bureau to determine if she were correct in her knowledge of the cultural diversity in her service area.
Results of Team Members Assessments
Cherissa Boyd’s Assessment Results
Cherissa received a score of 473 out of 516 points on the Cultural Competence Self-Assessment Questionnaire. She scored high in some areas where she is knowledgeable and skilled, and low in other areas that did not apply. She is familiar with most services in her service area, and culturally sensitive to the needs of her clients and organization. She is also familiar with the cultural groups of color in her service area and effectively can serve this population. According to the US Census Bureau, (2012) the diversity in Los Angeles shows 49% of White people, 9.6% Blacks, 11.3% Asian, American Indian, and Alaskan Native persons show 0.7%, and Native Hawaiian and Other Pacific Islanders are at 0.1%. On the other hand, there were 4.6 persons reporting two or more races, and the Hispanic, or Latinos reported a huge 48.5% of its population. The report shows a higher number of Whites persons (not Hispanic) who reported at 27.8% living in the County of Los Angeles. Cherissa has extensive experience and personal involvement with cultural activities in her community. She also affiliates herself with State, County, and nonprofit organizations. She is a resource person for her organization and is knowledgeable about community resources and links clients to needed services. She follows her organizations policies and procedures, as she reaches out to diverse communities and populations. Cherissa uses interpreter services when communication is a barrier effectively to help clients resolve his or her issues. One of Cherissa’s...