Assessment Essay

684 words - 3 pages

BUSINESS & CREATIVE SERVICES

Deliver and Monitor a Service to Customers
BSBCUS301A

ASSESSMENT FOR WORKPLACE LEARNERS

*NOTE: This assessment should be supported by a Supervisor’s Verification Report
completed by an appropriate workplace supervisor.

Please word process all responses.

|Student Name: | |
|Student Declaration: |I declare that the work submitted for this assessment is completely my own. |
|Student Signature: | ...view middle of the document...

Submit the signed report with this assessment.

TASK 2 – Written Answer Questions

Please word process detailed answers to the following questions. Please ensure your name appears in the footer on every answer page.

QUESTIONS RELATING TO YOUR WORKPLACE

1. When providing customer service within your organisation, what are your aims?

2. How could you prioritise the needs of customers?

3. What process do you follow when you are unable to answer/assist a customer with their enquiry due to your current level of company knowledge or authorisation to perform certain tasks?

4. What interpersonal skills do you use when providing quality customer service?

5. What is your organisation’s policy and the procedures for dealing with customer complaints?

6. What opportunities do you look for to promote your company’s products and services to customers or potential customers?

7. List ways in which customer feedback regarding your organisation’s customer service and products and services is obtained.

8. How do you seek feedback on your customer service performance in the workplace? From whom? When? How?

GENERAL THEORY QUESTIONS – NOT SPECIFIC TO YOUR WORKPLACE

A. Why is it important to identify customer needs? Describe the ways this could be done.

B. Define effective communication. How can we ensure our communication is effective?

C. Why is customer feedback vital? How should this be used? (Consider positive and constructive (negative) feedback).

D. How could a good rapport with customers be established? Why is this important?

E. What privacy and confidentiality considerations should be made when dealing with customers and sensitive information?

TASK 3 –...

Other Papers Like Assessment

Assessment Essay

1275 words - 6 pages Assessment in the Affective Domain The affective domain already describes the learning objectives that emphasize a feeling tone, an emotion or a degree of acceptance or rejection. The Taxonomy in the Affective Domain * Receiving Being aware of or sensitive to the existence of certain ideas, material or phenomena and being willing to tolerate them. Examples include; to differentiate, to accept, to listen, to respond to * Responding

Continuous Assessment Essay

2395 words - 10 pages TABLE OF CONTENTS: INTRODUCTION………………………………………………………………..…….……...2 I-DEFINITION OF CONTINUOUS ASSESSMENT…………………..………………...…..3 II- CHARACTERISTICS OF CONTINUOUS ASSESSMENT……………………....……...3 II-1- systematic nature of continuous assessment...…………………………….…....………4 II-2-Comprehensive nature of continuous assessment………………………………...….….4 II-3-Cumulative nature of continuous assessment………………………………….………..4 II-4-Guidance-oriented

Assessment Focus

1371 words - 6 pages Focussed Assessment In the given case study patient has persistence vomiting for eight days and she took Antaacids to relieve the symptoms. She is dehydrated, and her lab results shows she has metabolic alkalosis. In focused assessment, detailed nursing assessment of particular body system(s) connected to the current problem is required. One or more body system may be involved.Nausea and vomiting can ocurr due to different reasons like food

Spiritual Assessment

1561 words - 7 pages Spiritual Assessment NUR 645E Grand Canyon University April 3, 2013 Abstract Evidence has linked a strong relationship between spirituality and medicine. There is a positive correlation between a patient’s spirituality or religious commitment and health outcomes. A spiritual assessment as a part of a health assessment is a practical step to incorporating patient’s spiritual needs into practice. The FICA Tool and HOPE Questions

Formative Assessment

753 words - 4 pages vs. informal, formative vs. summative, these are different types of assessment. In the field of education, an assessment refers to “the wide variety of methods that educators use to evaluate, measure, and document the academic readiness, learning progress, and skill acquisition of students from preschool through college and adulthood. It is an integral part of instruction, as it determines whether or not the goals of education are being met

Health Assessment

850 words - 4 pages Assessment is the first step in determining the health status of the patient. As a first year student and new in nursing field, I admit that I do not have much idea and have not experience doing it. At first, I thought health assessment is all about interviewing and taking vital signs only. But, after reading about the nursing process, I could say that, I was enlightened and gained understanding about the health assessment process. This essay

Tinetti Assessment

344 words - 2 pages Tinetti Assessment Summary Marcia Luera Texas Tech University Health Sciences Center School of Nursing A Tinetti Assessment was performed on patient L.L, who is a 64-year-old Hispanic male. Tinetti Assessments help identify patients that are a high risk for falls. The Tinetti Assessment test patients balance and gait. The Tinetti Assessment assigns a zero, one, or two based on patient’s performance on several tasks. The highest

Assessment Methods

1861 words - 8 pages Assessment Why do we assess? Petty describes assessment ‘in the right hands, assessment can inspire, motivate and provide the feedback which is essential for targeting prompt corrective help’ Petty G, (2001) When an assessment is given it’s purpose is to assess either the students understanding of the subject matter or their application of the knowledge they have acquired. Rowntree further describes the framework of assessment under five

Heritage Assessment

1005 words - 5 pages Heritage Assessment Tracie Bigelow Grand Canyon University: 429V Melinda Darling September 29, 2013 Heritage Assessment Culture is defined as the beliefs, customs, arts, etc., of a particular society group place of time (Culture, 2013). The heritage assessment tool is a great method used to assess health maintenance, protection, and restoration of each individual’s cultural beliefs. The heritage assessment tool is often used by

Risk Assessment

2491 words - 10 pages Task 1 (4.1) For the Two assessments carried out, outline the procedures to REVIEW the risk assessment in the light of a change in the process or work environment that you propose to make detail your intended changes. Any changes in procedures need to be monitored, describe how you would monitor the effectiveness of your implemented changes. Following a visit to the Wates construction site in May 2011 the following information has been

Self Assessment

648 words - 3 pages Name:_____________________________________________ Week 2: Self-Assessment ------------------------------------------------- This document contains the template you will use to complete this assignment. Save the file by adding your last name to the filename (e.g. Week2_Self_Assessment_Template_Smith.docx). Be sure to proofread and spell check your work before you submit it. ------------------------------------------------- A grading rubric

Related Essays

Assessment Essay

2931 words - 12 pages Enterprise Performance Assessment -- The Performance Assessment Systems of Lenovo Abstract In recent years, the global economic has rapidly development, and it influences the enterprises and their employees. For a company, its structure had fundamentally change. At the same time, employees have more opportunity to develop and wider development space. They can look for better company constantly

Assessment Essay

1336 words - 6 pages QAT Form F004 ------------------------------------------------- Student Assessment Cover Sheet Student Name | | Student Number | | Course Code | BSB40507 | Course Name | Diploma of Business Administration | Unit Code | BSBADM503B | Unit Name | Plan and manage conferences | Assessor’s Name | Darren Creed | Due Date | 13 Feb 15 | Assessment Number | Assessment 1 | I confirm that the attached work is entirely my own, except

Assessment Essay 1872 Words

1872 words - 8 pages Cultural Competency Assessment Cultural Competency Assessment Cultural competency is a combination of attitudes, behaviors, and policies that creates a system within an organization or among groups. It allows people to work together effectively in cross-cultural, diverse situations. Culture is the pattern of behaviors that includes a person’s actions, thoughts, communications, beliefs, values, language, and institutions of social, ethnic

Assessment Essay 750 Words

750 words - 3 pages Running head: ASSESSMENT AND TREATMENT 1 Assessment and Treatment of Suzie Haymaker Toni Hamm Liberty University ASSESSMENT AND TREATMENT 2 Substance Use Assessment The purpose of this assessment is to determine what issues Ms. Haymaker has and to provide a