Article Critique Essay

931 words - 4 pages

Article Critique: Masking Poor Communication
Interpersonal communication is the core foundation of relationships. Personal communication is developed daily and continuous throughout life. Often the communicative relationships we develop as children determine our interaction with people socially and professionally. Researching the article “Close Relationships Sometimes Mask Poor Communication” revealed important elements of communication. This article highlighted the aspects of diminished perspectives based on the degree of our personal relationships. It also highlighted problems with communication in relationships to “an illusion of insight” (Page 1,
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This theory correlates with the aspect of perception in regards to family communication. Open communication permits clearer and cohesive dialogue between family members. Communication varies among cultures, family structures and individuals. Clear lines of communication alleviate and dispel conflict between individual and familial relationships.
The situation I encountered with miscommunication occurred with a close relative. The relative’s son had begun working for the company; of which I was the Office Manager. I was informed the young man had previous office skills from a previous internship. It was discovered, after he began working, he actually did not have any office skills. Due to it being a relative, professional courtesy and an opportunity to train was confirmed by my immediate supervisor. He began working and made a few mistakes. Upon reviewing and questioning him regarding the mistakes, he became defensive and started not reporting to work. I telephoned my relative and was accused of scolding him, which was not true. After we met face to face and discussing the situation, with him present, he admitted I did not scold but counseled regarding the mistakes. A few months passed with no incidents. My immediate supervisor left for a 2 week vacation and decided not to have the intern come in until their return. After the supervisor’s return, my relative’s son called to inquire as to his return date to the office. Upon discussion with my supervisor, it was decided to wait an additional week. I contacted my relative’s son to inform him, at which time he became angry and hung up on me. I perceived he understood it was not my decision to make regarding his return date. Upon direction from my supervisor, I called back several times with no response. My supervisor then called an alternate number, of which I was not aware and fired him for his conduct towards a superior and office staff. He in turn called my relative and informed them I had him fired. My relatives then started threatening to disown me from the family. After several attempts to clarify the situation...

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