Aravind Eye Hospitals Essay

1118 words - 5 pages

Topic: Designing and managing services
Case: Aravind Eye hospital

CASE UNDERSTANDING AND ANALYSIS
Aim of Aravind Hospitals:
To treat the eyesight of the poor people in each and every part of India and in other asian, africa countries and in countries across the globe.
Founder of Aravind Hospitals:
Initially it had three surgeons :Dr. Venkataswamy, his sister, Dr. G.Natchiar; and her husband, Dr. P. Namperumalswamy .Dr. Venkataswamy is the founder of Aravind Hospitals. Personal tragedies at a very age (like the demise of his father) made him strong and accept the responsibilities of his family.
* Strong technical expertise.
* A strong sense of passionate service towards ...view middle of the document...

It has identified Cataract as the major cause of blindness.
* 75% of all in Asia is suffering from Cataract.
* Mostly patients are over the age of 45 with major chunk falling in the age of over 65.
* Lens becomes clouded in a cataract eye. Light does not get easily transmitted to Retina
* Clouding process takes 3 to 10 years to reach maturity.
* Surgical removal of the clouded lens is the only proven treatment.
* Surgeons generally prefer to remove cataracts only when they are mature.

Services in Aravind Hospitals:

* It is completely operated as people’s service as consumer is required while delivering the service.
* The hospitals offer free eye camps to the poor.
* Eye Camps:
* They are generally sponsored by businessmen and NGOs, who take care of all operatiohns and logistics.
* Aravind hospitals offer service by providing doctors and supporting staff.
* Camp organisers are aligned by district and they have to travel extensively in their assigned territories.
* They have to meet once a week at Aravind’s headquarters in Madurai.
* Usually sponsors are used for eye camps to provide better services and also they can better connect to people.

* Patients are divided into 3 cateogories-A, B, C. The categorization is done to provide varied levels of service.
* By doing this, the hospitals are in service differentiation.
* Special customers who could afford the service will be charged a premium amount for the service with some additional facilities.
* Customers availing free service are given dormitories with basica needs. A special factor here is that all people from same village are given the same dorm to ensure easy communiction and assistance.
* The facilities are differntiatied only in terms of amenities. The primary service of treatment is streamlined to ensure quality service is delivered to all types of customers.
* Difference between Main Hospital and Free Hospital:
* Main Hospital is fully organised while Free Hospital is less organised and more crowded.
* Unlike the Main Hospital, patients in the Free Hospital do not have “beds” in which to
* Recuperate and recover, but rather are taken to big rooms on the upper floors and each provided with a 6’ x 3’ bamboo/coir mat, which is spread out on the floor as a bed, and a small sized pillow.
* The only differentiation in terms of service is that the main hospital had ECCE. Patients from free hospital who...

Other Papers Like Aravind Eye Hospitals

Freedom And Responsibility Essay

2141 words - 9 pages Built within the Constitution of the United States are specifically defined freedoms that are guaranteed to all citizens. Conversely, with every constitutional freedom there comes a corresponding responsibility. On September 25, 1789, the state legislature’s twelve proposed amendments were transmitted by congress, the first two dealing with congressional representation and congressional pay. The following numbers three through twelve were

Hate Crime Laws Essay

2348 words - 10 pages On June 7, 1998, 49-year-old James Byrd Jr. of Texas accepted a ride from three white men, who then beat him severely, urinated on him, chained him by his ankles to the back of their pick-up truck, dragged him for three miles into the countryside, and dumped his corpse in front of an African-American cemetery (Graczyk). A little over a year later, a jury sentenced ring leader John King to death by lethal injection (“Man Executed for Dragging

Rational Emotional Behavior Therapy Case Study Conceptualization And Treatment Plan

2140 words - 9 pages Rational Emotional Behavior Therapy Case Study of Sarah: A Conceptualization and Treatment Plan Rational emotive behavior therapy, REBT, was developed by Albert Ellis and holds the central belief that the events in our lives do not cause our disturbances but that they are instead caused by our view of the events (Murdock, 2009). Murdock (2009) states that “people are seen as responsible for their behavior” (p. 279) but, because they are

Holidays In Albania

1636 words - 7 pages Have you ever thought about having exciting and incredibly cheap vacations? Albania might be the right choice. According to My Travel Guide, Albania is ranked the fourth among ten places worth visiting in Eastern Europe (“Top 10 Eastern European Destinations”). One can encounter three kinds of vacations in this Mediterranean country: winter, summer, and cultural. The ideal places to spend your winter vacations are the Albanian Alps. They are

A Heart Of Darkness

1748 words - 7 pages In this short story, there are frequent significant subject and ideas that make the story, "A Heart of Darkness," by Joseph Conrad, and haunting novel. The main theme is absolute white power over the natives. The theme validates the corruption, and the dependence caused by the white people as they took over the Congo. White men were giving all the power; they had no self-control, and in the end they did not use wisely. The white men became

The Aspects Of Vulnerability Among The Exploited In Medical Research

2287 words - 10 pages Essentially, everyone is in some state of vulnerability. However, some of us are more susceptible to harm due to our vulnerabilities. The susceptible are the individuals with the greatest risk. These individuals risk the loss of their autonomy, and maybe even their lives. Vulnerable populations can be found in every subset of society. However, as previously mentioned, there are some vulnerable populations that are at an even greater risk than

The Hitchhiker’S Guide To The Galaxy

1171 words - 5 pages The Hitchhiker’s Guide to the Galaxy As the human race makes life-changing discoveries, it is made apparent that there is always more to learn as the universe, instead of becoming familiar, is becoming absurd. The Hitchhiker’s Guide to the Galaxy, written by Douglas Adams, as well as the 2005 film adaption, portrays absurdity to be an all-encompassing system in the universe. Through the introduction and attempt to understand lack of reason, the

The Ford Motor Company Wage Increase Of 1914 And The Theory Of Incentives And Efficiency Wages

1252 words - 6 pages ‘It’s not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages’ (Henry Ford, cited in Johnson and Weinstein 2004, p. 2). When the Ford Motor Company announced that it would more than double the wages of its workers in January 1914 to a ‘five-dollar day’ minimum, was this a contradiction to Henry Ford’s statement? If customers are actually the ultimate payers of wages, then more than

Historical Analysis Of The Economical Breakthroughs Of The Industrial Revolution

1396 words - 6 pages A Historical Analysis of the Economical Breakthroughs of the Industrial Revolution During the Industrial Revolution, many elements of society experienced huge breakthroughs that would change the way they functioned forever. Economics were definitely one of them. With many new inventions and many factories appearing, many, many, more resources were being created than ever before. Also, all of the revenue from these resources was being given to

Leadership Portrayed in Monologue from Shakespeare’s Henry V

1214 words - 5 pages Leadership is defined as a socially constructed process and which also affect organizational future outcomes. Leader is someone at high position who have overall duty for an organization, she or he decide what to do and the way how to achieve it. (Carter and Greer, 2013)The role of leader is extremely important for an organization, leader use their own power to influence the followers though many different ways such as motivation in order to

Cuba Civil Rights

1906 words - 8 pages Picture a country that has limits on how much you can make random government imprisonments and more what do you do. That is the situation for the eleven million seventy-five thousand two hundred forty-four people of Cuba since the takeover of Fidel Castro. The US is opposed to Castro taking control of Cuba. Castro managed to ease the United States nerves when he said that Cuba was against all forms of communism. According to Lana Wylie the Union

Related Essays

Aecs Essay

5023 words - 21 pages as Dr. V wanted to remove needless blindness and reduce it. They are famous all over the world for the amazing price cuts brought into the cost and implementing the McDonald style of operations for a highly complex human sense organ, the human eye. Organizational Context and structure Exhibit 2 gives the organizational structure of the Aravind Eye Hospitals. The system works under a not for profit trust named Govel Trust of which Er. G

Aravind Eye Hospital Essay

1970 words - 8 pages . Venkataswamy, founder of Aravind Eye Hospitals, said in an interview in 2003 at the age of 83: ‘You don’t feel that you are a superior being; you are an instrument in the hands of a higher force and it is in that spirit that we meet our day-to-day struggles and successes’. Dr. G. Venkataswamy’s goal was to eliminate needless blindness in India. He believed this could be done by combining modern technology and management practices with a measure of

Bottom Of The Pyramid Essay

1077 words - 5 pages bottom of the pyramid in the rich world, the gurus lose interest. This is understandable. McDonald's and Walmart do not have the same exotic ring as Aravind Eye Care and Tata Motors. The West's bottom-of-the-pyramid companies are an unglamorous bunch. Many rely on poorly educated shift workers. Some inhabit the nether world of loan sharks and bail bondsmen. But even in one of the world's richest countries the hard-up represent a huge and growing

The New Corporate Garage Essay

5429 words - 22 pages Bangladesh. During my visit I saw a pilot of Medtronic’s innovative business model in action. The company had drawn on pioneering Indian health care models, such as Aravind Eye Care System’s affordable cataract care, to help TMH design new ways to serve low-income patients. Heart disease is prevalent in India but diagnosis is not, so Medtronic created diagnostic camps to identify potential patients. I saw one camp in a rural village where technicians