Approach to Knowledge Management at Tata Steel
Table of Contents
Background to Tata Steel 4
Knowledge Management Initiative at Tata Steel 5
Knowledge Management Phases at Tata Steel 5
Tata Steel Knowledge Management Stakeholders 7
Knowledge Transfer Opportunities 7
Tata Steel Knowledge Transfer Strategies and Instruments 8
Tata Steel Knowledge Management Portal 11
Tata Steel’s Knowledge Management Approaches Achievements 11
Knowledge management has arisen as an essential aspect that business establishments must consider if they hope to enjoy unimpeded success. In ...view middle of the document...
45-46)). For instance, the Tata Steel plant engineer would require some background knowledge on engineering before they can understand the steel production process.
Knowledge management is concerned with leveraging and reusing knowledge resources to seek out and apply the best management and production practices. O’Dell and Hubert (2011, p. 72) present it is a process that systematically and continuously transfers the relevant knowledge between stakeholders – who generate them – for the benefit of the business entity. In addition, it could be interpreted to be the application, renewal, and deliberate and systematic collection of knowledge to maximise knowledge-based outcomes and effectiveness from knowledge assets such as stakeholders (O’Dell & Hubert 2011, pp. 72-73). Therefore, knowledge management is concerned with facilitating production processes and ensuring that the company is operating optimally.
Background to Tata Steel
Tata Steel is part of the Tata Group that was formed in 1868 by Jamsetji Nusserwanji Tata. The group currently has a global presence with over 100 individual companies that include consumer chemicals and products, energy, services, materials, engineering, and communications and information technology. Some of the group’s more prominent individual companies include Tata Steel, Hotels, Tata Communications, Tata Teleservices, Tata Beverages, Tata Chemicals, Tata Power, Tata Consultancy Services and Tata Motors (Tata Group 2014).
Tata Steel was formed by the Tata Group founder, J. N. Tata, in 1907. The company is concerned with producing steel by using iron ore as the raw material. The company modernised and automated their operations in 1980. Since then, the company has ensured that it adopts the most efficient production and management processes. This has only been made possible by using knowledge management. Tata Steel works in concert with other relevant companies from the group to ensure that its knowledge is well applied. The most prominent of these companies is Tata Consultancy Services that was established in 1968 and is concerned with managing information as a consultancy. Mostly, Tata Steel applies its knowledge management in evaluating, establishing its intellectual assets, growing the business, and gaining a competitive advantage (Global Steel Company Pioneering in Steel 2014).
Knowledge Management Initiative at Tata Steel
Before 1999, Tata Steel has an informal knowledge management structure. The company formalised the structure in mid-1999. In this case, the company began formally and systematically to transfer and share knowledge, best practices and learning concepts. In fact, this assessment is supported by the company’s vision statement – Tata Steel enters the new millennium with the confidence of learning and knowledge-based organization – that was coined in 1999. This showed a clear commitment by the company to integrate knowledge management in its operations....