This website uses cookies to ensure you have the best experience. Learn more

Analysis On Level Of Customer Satisfaction Of Luminous India Private Ltd

5791 words - 24 pages



First and foremost I would want to thank my project guide & director giving each and every student a platform of such nature where even before the completion of the course, interaction with the industry and exposure to the same is made possible.

I am hearty thankful to my project guide Mr. Udit Dwivedi,who gave me the various details regarding the organization and also showed me that how to work under the electronic market and how to deal with various products.

I learnt a great deal from relevant people of such stature where I was able to obtain valuable feedback on my evolving thoughts about the changes that have been taking place in the market.

Last ...view middle of the document...

Rakesh Malhotra, the SAR Group is a Delhi based |
|Group of companies which started with the marketing and distribution of DB UPS and Standard Batteries. SAR has also handled the |
|distribution of Lubricants for some time. Following are the companies which is under SAR group:- |
|[pic] |
|SAR silicon system pvt. Ltd, 2. SAR softech pvt. Ltd., 3. SAR adventure and tourism and pvt. Ltd., 4. Luminous electronic ltd. |
|Luminous has the India's largest Inverter and UPS manufacturing facilities. Located in the foothills of Himalayas at Baddi, Himachal |
|Pradesh. |
|This factory has over 43,000 sq meters of land with covered area of 12,000 sq meters with an installed capacity of 2.5 million |
|inverters a year. This factory is equipped with in-house PCB line and high-end transformer manufacturing with CNC Coil winding, Core |
|filling machine and Vacuum Impregnation plant. The components are mounted through Japanese automatic high speed insertion machines and|
|surface mounting technology machines onto the PCB's supported by modern wave soldering machines, with high fillet nozzles, in-circuit |
|testing and many ATEs (Automatic Test Equipments). The assembly section is supported by five automated assembly lines and material |
|feeding conveyors. |



Luminous Power Technologies (P) Limited is a leading global company delivering high quality power products for home and commercial applications.

The company’s portfolio also includes products and services in telecom infrastructure & renewable energy systems like solar, wind and hybrid solutions. Founded in 1988, the group has revenue exceeding US $ 250 million in FY 09-10 and projected to be US $ 500 million by FY 10-11.

The group businesses include Power Backup, Power Storage, Distributed Power Generation, Renewable & Alternate Energy solutions and Physical infrastructure solutions for IT & Telecom, Engineering Design & Support services, Plug-in Hybrid Electric Vehicles and mobile phones & accessories.

Luminous apart from its dominating position in the domestic market has strong foothold in over 32 countries worldwide. Its Global Technology Centers located in India, United States & China deliver cutting edge technology that goes into making every Luminous product a class apart from its competitors. Luminous follows its proprietary UGC (Universal Grid Compatibility) process to ensure consistency & very high standards of reliability of its products across the globe.

Luminous has been consistently winning awards & accolades for market...

Other Papers Like Analysis on Level of Customer Satisfaction of Luminous India Private Ltd

Proactive Hrd of Infosys Ltd of India

818 words - 4 pages -level job with increased authority, responsibility and pay within the organization. Infosys Technologies Ltd promoted about 80% of the middle and senior level executives from within the organization to motivate them. 4) Best Reward System Analysts felt that Infosys Technologies Ltd had one of the best reward systems in the industry. Most employees in Infosys Ltd were paid high salaries as compare to other employees in the industry. Also

Cutomer Satisfaction Of Private Medical Hospitals And Clinics-A Survey On Sylhet

5554 words - 23 pages A business report On Measuring Customer Satisfaction of Private Medical and Clinic-A Survey Study on Sylhet | . Executive summary In the seminar paper, we have tried to find out the satisfaction level of service taker of private hospital and problem facing by them in Sylhet region. We have collected important data through primary sources i.e. we surveyed regarding the satisfaction level of service taker of

Customer Satisfaction on Ab Bank

3828 words - 16 pages as recommendation by the researcher. This study is based on primary data, as no such previous research has been done to understand the level of customer satisfaction of NCC bank. It is a kind of research and information was gathering by questionnaire survey. The researcher covered the Geographical base of Dhaka city. Upon completion of the research analysis, the researchers understood the level of Customer satisfaction of the customers. All

Research Proposal On Customer Satisfaction

906 words - 4 pages market is demanding for. In the banking industry, there is a suggested conceptualized model of satisfaction in terms of the business-to-business level. With the aid of the path analysis, corporate customer satisfaction can be determined in the earliest time with regards to the equity, and expectations of customers (Armstrong and Seng, 2000; Hackl and Westlund, 2000). Catching the attention of the customers is the first impression of the banks in

State-Level of Analysis

754 words - 4 pages must also note that leaders and the way in which they lead are significant elements (Neack, p 93). In this specific case however, perhaps the most important factor of the state-level of analysis is the “domestic political process by which winners and losers are determined on any given foreign policy issue” (Neack, p. 112). Hagan’s model concerning different strategies used by political actors during this process also come into play when analyzing

Financial Statement Analysis of Wuliangye Co., Ltd

2652 words - 11 pages ·································page 12 6. Appendix ·································page 13 1. Abstract Our group analyse the major ratios of Wuliangye by using techniques of time-trend analysis and peer group analysis.We choose the year 2006,2008 and 2009 to do the time-trend analysis.As for the peer group analysis, we choose Luzhoulaojiao, Guizhoumaotai, Shanxifenjiu and Tuopaiqujiu to get the industry average level and make a comparison

Determinants of Retail Customer Satisfaction: a Study of Organized Retail Outlets in Ernakulum, Kerala

782 words - 4 pages is a focus on high level of customer service and customer satisfaction. By satisfying customer through high quality service, business firms not only retain their current customers, but also increased their market share. The current study is aimed to explore the components of retail customer satisfaction and also investigate the relationship between each of the retail customer satisfaction components and customers satisfaction level. Study

Inventory Management and Its Effect on Customer Satisfaction

3727 words - 15 pages JBPP Inventory Management Inventory Management and Its Effects on Customer Satisfaction Scott Grant Eckert1 Abstract This study examines inventory management and the role it plays in improving customer satisfaction. It looks at how food companies have been under pressure to streamline their inventory systems, and the consequences of such actions. It also examines how many retailers are trying to implement a “perfect order” system and how

Analysis of Starbucks Delivering Customer Service

2438 words - 10 pages Analysis of Starbucks Delivering Customer Service Problem statement: • In 2002, market research has shown that Starbucks has a gap in meeting its customer’s expectations in terms of customer satisfaction. • On interpretation the marketing research data, Christine Day, Senior Vice President concluded that the speed of service was the main reason for this decline in customer satisfaction. So she proposed to improve the service time such that

A Study on Customer Satisfaction in Hotel Indusatry

568 words - 3 pages Service Questionnaire Dear respondent: ------------------------------------------------- The following questionnaire conducts a study of customer satisfaction and retention in the hospitality industry in China. And all the information gathered from you will be treated confidentially. Lastly, thanks for spending your time on filling this survey. Part 1: Demographics Types of customer: 1. What is your age group? 21-30 years old

Impact of Ct on Private Public Life

619 words - 3 pages conversation on the phone, the existing communications systems are not just phones plane but also receiving phone messages, phone lines and other devices. In a communication system is not only limited to how to exchange information, but also on the equipment used, its application, the implications of communication technology, manipulation, and the potential for exchange of information within the system communication. World of communication and

Related Essays

Research Proposal Of Customer Satisfaction Essay

2522 words - 11 pages the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service. The state of satisfaction depends on a number of both psychological and physical variables which correlate with satisfaction behaviors such as return and recommend rate. The level of satisfaction can also vary depending on other options the customer may have and other products against which the customer can compare the

The Effects Of Employee Satisfaction On Productivity, Performance, Customer Satisfaction And The Organization Financial Performance

1958 words - 8 pages . Dissatisfied employees may not treat the customers well which may result in dissatisfaction of the customers and the subsequent drop out of customers. The loss of customers may cause heavy financial damages to the organization. In short, employee performance can make or break an organization. This paper analyses the importance of employee satisfaction and its impacts on Productivity, Performance, Customer satisfaction and the organization financial

“ Losing Customer Through Customer Satisfaction Survey A Study Of Missing Elements In Customer Satisfaction”

3763 words - 16 pages | | t | df | Sig. (2-tailed) | Mean Difference | 95% Confidence Interval of the Difference | | | | | | Lower | Upper | Q8 | 1.969 | 99 | .052 | .14000 | -.0011 | .2811 | Furthermore 84 respondents believe that each question asked in the survey have a definite impact on the level of satisfaction or dissatisfaction of the customer. Since we the results we have acquired shoe a mean of 4.1 as compared to the test value – 4, we

Proposal Of Customer Satisfaction In Islamic Banking

2800 words - 12 pages service, the successful depends on the customer satisfaction level towards that product or service. In this competition, they must have to give extremely high consideration to their customers. They must have to produce such level of services and products to its customers that they could attract them and can satisfy them and make them loyal to their product and services. Customer satisfaction is a key factor in finding out why customers leave or stay