An Assessment of Four Function of Management within Southwest Airlines
According to Edward de Bono "an expert is someone who has succeeded in making decisions and judgments simpler through knowing what to pay attention to and ... Creativity involves breaking out ..." Southwest Airlines has done just that, in a world of high competition and drastic changes they paid close attention to their customers needs, therefore, succeeding when many other airlines were failing. In a time of national tragedy (9-11) this airline pulled together to develop create ideas to prevent them from going through bankruptcy as many of their business rival suffered. With a motto of "Time flies when you are ...view middle of the document...
Our balance sheet was better than our competitors'.
Our debt per plane was less than our competitors'.
Our Customer Service was better than our competitors'.
(www.southwest.com)These are all important factors in the survival or Southwest Airlines business. Another factor of 9-11 that created a huge amount of change was the already struggling airline industry was increase security measures.
It is an understatement to say that the events of September 11, 2001 changed the lives of all Americans and particularly our relatively unfettered ability to travel by air. All of what we knew changed as the result of the diabolical endeavors of a relative few, and the new procedures, while still evolving, will likely be with us in perpetuity. Multiple hour waits throughout our System threatened the foundation of our business. The People of Southwest Airlines rose to the occasion, and we seized and continue to assume a leadership role in positioning southwest to help the Transportation Security Administration (TSA) and our Company improves Customer Service while enhancing security. (www.southwest.com) A great example of how Southwest improved security while maintain excellent customer service is:
1. Printed boarding cards (instead of the plastic variety) obtained at baggage check-in or the gate.
2. An electronic kiosk for passenger check-in offers another quick and convenient way to get a boarding pass at the airport.
3. Online security documents and/or boarding passes are available through southwest.com.
4. Checking the Customer's ID at the checkpoint, instead of the gate area.
5. Moving secondary screening to the Checkpoint, instead of the gate area.
6. An automated baggage tag instead of string tags improves accuracy and accountability.
Diversity at Southwest Airlines
Southwest Airlines came on the scene in 1967 as a low-cost service from Love Field in Dallas to points in Texas. Southwest started to take off after the deregulations of the airlines. Known as one of the most unique airlines in the industry, diversity was one of the main selling points which turned the airline generation upside down. Besides being the cheapest airline to fly, southwest was the first company to make your flying experience, a fun one. South West airlines employees take pride in being good listeners, showing patience and using "Golden Rule behavior." These are just a few of their many traits that you will find and experience when flying Southwest Airlines.
"In May 1988, southwest was the first airline to win the coveted Triple Crown for a month Best Baggage Handling, Best on time record, and fewest Customer Complaints." Southwest. (2005) As of today, Southwest Airlines has won this award more than thirty times. Some other interesting information about South West is the airline made the Boeing 737 its only type used and now has a fleet of around 250 Boeing 737 jets. Some other facts about Southwest Airlines is they were the...