This website uses cookies to ensure you have the best experience. Learn more

American Vs Southwest Essay

625 words - 3 pages

Key points:
1 Whether supervision should be replaced with systems of accountability and performance measurement? Answer: Coordination benefits from strengthening the role of supervisors while weakening the role of accountability and performance measurement. Systems of accountability and performance measurement, rather than being ideal for horizontally coordinated organizations, actually have unintended negative consequences.

2 Accountability of Front-line employees

Functional accountability in American: encourage employees to look out for themselves and avoid recrimination, rather than focusing on their shared goals

Cross-functional accountability in Southwest: Institute a ...view middle of the document...

6 Conflict resolution
Minimal conflict resolution in American: Field managers claim that resolving conflicts is an unimportant part of their jobs
Proactive conflict resolution in Southwest: they take conflicts between functional groups seriously. Push resolution of these conflicts and problems down to where they occur
7 Alternative systems of coordination and control
American focuses on their own piece of the process and ignores downstream consequences. Lower level of trust and less effective in areas that require high level of coordination
Southwest seeks for coordination, learning, two-way communication. But employees are not easily evaluated and motivated
8 Broader support for propositions: Greater cross-functional accountability, smaller supervisory spans of control, greater selection for teamwork, more active cross-functional conflict resolution --- more frequent communication, stronger shared goals, greater shared knowledge, higher level of mutual respect, higher quality performance, greater efficiency

9 Theorists disagree about accountability: Efforts to achieve control through functional accountability have detrimental effects on information sharing and...

Other Papers Like American vs Southwest

Southwest Essay

1252 words - 6 pages Issue/Decision Despite its industry-leading position, Southwest Airlines was facing new challenges in mid-2008 which threatened its annual growth potential. Historically, Southwest’s seat availability grew at a rate of 5-10% each year; however, 2008’s projected growth was limited to 3% year-over-year. This is a direct result of strengthened competition which weakened Southwest’s competitive advantage, the onset of an economic recession, a

Southwest Essay

1510 words - 7 pages An assignment about segmentation * Search using the Internet to answer the following questions: 1. Do you think that there are new basis to segment markets. Yes there are new basis to segment markets Types of Segmentation: (1): Single Segmentation (2): Multiple Segmentation (1): Single Segmentation When an organization has a single type of good or service to sell, it may use market segmentation to find which categories of

Southwest

1950 words - 8 pages employee American Airlines damages the company's connection to the people they serve. There sending the message that our employees are not smart enough or capable of handling this type of issue. Southwest encourages and trusts their employees to handle this type of situation. Their job descriptions are loosely worded so they can apply their own personal touch to resolve this issue and restore the customer’s faith. After American Airlines

Southwest - 2153 words

2153 words - 9 pages the targeted levels of organizational performance (Thompson et al, 2010). Southwest's strategy is to The airline industry is faced with numerous trends that affect a company's business strategy. According to the company's website, the industry has been affected by high and volatile fuel prices, worldwide credit crisis and a difficult U.S. economic environment (southwestairlines.com). The first trend which has impacted Southwest airlines is high jet

Southwest - 3129 words

3129 words - 13 pages and hand-checking carry-on baggage. Competitively, Southwest is doing the best out of the major U.S. carriers. According to an article from Forbes.com, Southwest Airlines has the lowest liquidation likelihood, at 0.5 percent. In contrast, American Airlines had a liquidation likelihood of 20 percent, United Airlines was 30 percent, and Delta Airlines was 25 percent. Southwest operates with low costs and maintains a loyal customer base. They

Southwest - 3097 words

3097 words - 13 pages the tarmac more than three hours. “Curiously, neither American Airlines or United Airlines, both with much bigger operations in the Chicago market, did not report a single tarmac delay violation at Chicago’s O’Hare Airport at a time when Southwest had so many at Midway” (). According to…. “the Chicago Aviation Depatment said all of Midway’s runways had been cleared and other gates were made available to Southwet Airlines” (). Southwest said some

Southwest - 706 words

706 words - 3 pages From the case study and e-Activity, determine the key reasons why Southwest Airlines has such high customer satisfaction ratings in comparison with other airlines. Provide two (2) examples that illustrate instances of customer satisfaction to support your position. It isn’t often that the words ‘exceptional customer service’ and ‘airline’ are in the same sentence. Tricky rules regarding flight-schedule changes, high fees and sometimes-rude

Southwest - 2856 words

2856 words - 12 pages the Mobil Travel Guide and diamond ratings from the American Automobile Association. The Ritz-Carlton company has received all the major awards the hospitality industry and leading consumer organizations can bestow. It is the first and only hotel company twice honored with the Malcolm Baldrige National Quality Award from the United States Department of Commerce. The Ritz-Carlton method is close attention to performance data collection and a broad

Southwest Airlines

1639 words - 7 pages . (See Exhibit 1 for financial information used to make our decision.)Question (3)If we were CEOs of American Airlines in order to compete with Southwest Airlines, we would study the success of Southwest Airlines and evaluate what areas could be incorporated into our business. Evaluating customer service would be a definite priority. Making sure that customers are satisfied with the service of American Airlines and finding ways to improve service

Southwest Airlines

1353 words - 6 pages | 2012 | | Southwest Airlines Megan Wilson | [The Future of Southwest airlines] | Good Evening board members and staff, I am Megan Wilson, the Chief Executive Officer (CEO) of your company, Southwest Airlines. We have gathered here this evening to take a look at the current position of our company, how we are measuring up to our competition, and what I am proposing we do to continue our success within our future. First I will start

Southwest Airlines

1392 words - 6 pages 
 projecting
 global
 digital
 out‐of‐home
media
revenues
to
rise
substantially.
 
 The
 mobile
 element
 in
 proximity
 marketing’s
 success
 equation
 is
 well
 documented.
 
 According
 to
 recent
 figures,
 85%
 of
 Americans
 over
 the
 age
 of
 18
 now
 own
 a
 mobile
 device
 of
 some
 kind,
 and
 the
 average
 American
 who
 owns
 a
 mobile
 phone
 spends
 nearly
 three
 hours
 a
 day
 on
 it.
 This
 means
 that
 marketers
 have
 a
 great

Related Essays

Southwest Essay 2481 Words

2481 words - 10 pages Southwest Effect." Concentration on short-haul flights has also permitted them to cut back costly services such as food, which passengers demand on longer flights. Passengers are given only an "extended snack" -- cheese, some crackers and a Nutri-Grain bar. Turnaround Time Its route arrangement has helped Southwest to experience the most rapid aircraft turnaround time in the business (15-20 minutes vs. an industry average of 55 minutes). Remarkably

Southwest Essay 2407 Words

2407 words - 10 pages only to its competition but to the American society as well. They began as a small business and have turned out to be one of the largest Airline in the business. Such success has to be attributed to their leadership. The Southwest Airlines 9 leadership skills at Southwest might be seen as unorthodox, but they work; they have the awards and continued success to prove it. What also has

Southwest Essay 4856 Words

4856 words - 20 pages Case studies Learning excellence: Southwest Airlines’ approach Ulla K. Bunz and Jeanne D. Maes Introduction With the airline industry in the USA hardly making financial records, how has it been possible for a small company such as Southwest Airlines to completely satisfy their customers since 1971? (Bovier, 1993). What lessons has the management of Southwest Airlines learned in such a relatively short time period? How have these lessons

Southwest Essay 4955 Words

4955 words - 20 pages Southwest Airlines Christopher Slusser Embry-Riddle Aeronautical University Abstract Southwest airlines are currently the dominating airliner in the United States. Many other companies have tried to join Southwest in their current dominance, but have not held up to their standards. This paper will take a deep look into what and how Southwest operates in order to keep themselves a head of the game. A broad explanation of their current