Accounting Managemnt Essay

1013 words - 5 pages

BSC 1) The BSC is a strategic responsibility accounting consequences system that translates an organization‘s mission and strategy into operational objectives and performance measures for four different perspectives: Financial Perspective: It provides a view of performance from the perspective of the shareholders. Customer Perspective: In achieving Customer Value and understand customer value. Internal Perspective: describes the internal processes needed to provide value for customers and owners Learning and growth (infrastructure) perspective defines the capabilities that an organization needs to create long term growth and improvement. 2) Lad indicators monitor progress towards objectives, ...view middle of the document...

Acquire new customers Number of new customers Retain customers % of customers retained Develop profitable customers Customer profitability Apple‘s strategy should result in improvements in these customers measures that help evaluate whether Apple‘s product differentiation strategy is succeeding with its customers. These measures are leading indicators of superior financial performance. Customer % of defective product units number of new products % of error-free invoices % of on-time deliveries by suppliers Increase proprietary products Number of patents Improvements in these measures are expected to result in more distinctive 与众不同 products delivered to its customers and in turn superior financial performance. Internal Business Process system % of processes with real-time feedback Employee turnover rate Average job-related training hours per employee *Development time for designing new machines * Improvements in manufacturing processes * Employee satisfaction Improvements in these measures are likely to improve Apple‘s capabilities to produce distinctive products that have a cause-and-effect relationship with improvements in internal business processes, which in turn lead to customer satisfaction and financial performance Learning and Growth Increase information capabilities Enhance employee skills training courses Improve manufacturing quality Introduce new products Minimize invoice error rate On-time delivery by suppliers

Strategic Objectives Increase shareholder value

First Paragraph Does the scorecard represent Caltex‘s strategy? By and large it does. The focus of the scorecard is on measures of process improvement, quality, market share, and financial success from product differentiation and charging higher prices for customer service. There are some deficiencies that the subsequent assignment questions raise but, abstracting from these concerns for the moment, the scorecard does focus on implementing a product differentiation strategy. Having concluded that the scorecard has been reasonably well designed, how has Caltex...

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