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Abc Case Study

1674 words - 7 pages

ABC Case Study |
Phoenix University |
Brenda Deyo |
6/16/2012 |


This is a case study that will cover the issue of Carl Robbins as a recruiter. The fact that he was poorly trained prevented him from successfully doing his job. The case study will examine why it happened in only as far as to prevent it happening in the future.
Carl is hired, by ABC, as a recruiter and it is something he is ill equipped to do. He is not experienced in the field of recruiting. ABC has hired him and put him in the position without the proper training and no assistance. Carl did very well in that he did as well as he did, he is a good talker and was able to recruit 15 people ...view middle of the document...

The orientation manuals, new-hire transcripts, and applications all have something missing out of them. The drug screening was never scheduled and the training room was not scheduled on time allowing training to occupy the space at the same time that Carl needs it. The question is what was he doing from the time he hired the trainees in April until June, when he caught the mistake? Carl has several huge issues to deal with, missing paperwork, drug screening and two trainings scheduled at the same time in the training room.
This can’t be entirely blamed on Carl though. Yes, he should have come to someone if he needed help but he too is a new-hire. This was the first time he has ever recruited anyone. Whoever was responsible for training him should have been helping him every step of the way making sure that all the proper forms were complete and everything was going smoothly. Carl did a great job at getting the people the jobs but he needed to follow through to make sure that everyone starts at the promised time.
Another huge issue at hand is the drug screening. Most companies want the applicants to get a drug test within the first 48 hours of applying for the job to make sure that they didn’t have any drugs in their system when they applied for the job and also that they don’t have any now. It would be one thing if at least half of the applicants had their drug screening but none of them have, and it has been over two and a half months since they applied.

A good alternative is to make sure that Carl has the experience needed to follow through on this project. To get him the proper training as well as the supervision to be sure he can handle it and able to follow through with everything. Another alternative would be to periodically check on him to see what progress he was making and that he is staying on track.
Monica needs to be brought in She has the right to know and she may be helpful and appreciate the honesty. The fact that the supervisor might actually get a better rapport with Carl as a result of having to brainstorm with him to get the problems resolved. The applicants have to come in and finish filling out any missing information needed to complete their file. While you have them coming in Carl should have them bring a copy of their transcripts with them and that would clear this problem up.
Proposed Solution
To prevent this issue from occurring again I would have the person that was in charge of training Carl work with him on the next set of hires. “Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent. This definition is similar to Northouse's (2007, p3) definition — Leadership is a process whereby an individual influences a group of individuals to achieve a common goal.” Last I would make sure he keeps all of his appointments and tasks organized, to help ensure that he does not miss any...

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