A Closer Look at CRM
Embry Riddle Aeronautical University
In this paper I simply took a closer look at crew resource management. With being a maintenance manager and having some issues with personnel, I wanted to take a closer look to see what information I might find. Within this text you are given a simple and broken down version of Crew Resource Management as outlined by NASA. NASA was the organization that gave birth to CRM while investigating the reason behind aircraft crashes. I took each topic and briefly touched on what they are; hopefully painting an overall picture that gives you enough information to provide a good platform to jump from in your ...view middle of the document...
We will start at the top and work our way down.
The first one is cultural awareness. Cultural awareness has to do with accepting people regardless of their background or heritage in a cultural sense. If anyone is able to do this, they will be more likely to succeed in the workplace. Often, people tend to group together people of the same race and assume they have the same cultural background. This is not true. People from Asia, the Middle East, or even America, can have very different cultural backgrounds. Although they may look the same, they may have a very different way of life and religious beliefs. If one or more person in a group allows those types of differences to be an issue, it can raise barriers that prevent teamwork and cooperation. It might even spark hostility.
Team building and the supportive environment is a focus on getting the people who are supposed to be in a team working together, to do actually that. Many times there are cliques that form in a group, or walls of separation between those in charge and those who are not in charge. What that causes is a group that is divided. A group whose members say, “I wouldn’t be part of this group if I didn’t have to be”. This does not create a very supportive environment. This can certainly cause issues to accomplishing goals, or goals within goals. There are different strategies used for team building, such as different activities and exercises outside of the workplace. This can be very effective if the exercises work and what is learned is carried into the workplace. Just having everyone perceive that the others want to work together as a team can create a supportive environment.
The next topic is communication. We all know what communication is and that there are different forms of it. We also know that some individuals are better at it than others. Also, communicating is a two way street. If you are a bad listener, then you are a bad communicator. Without properly receiving the message given, there is no way to properly respond to the message. They key here is to figure out how the individuals in the team prefer to communicate and make the best attempt to communicate to them that way.
Attitudes; this can either be a huge issue or a non-existent issue. No one is the same and each individual can have quarks about them, but if there is an attitude, it can change the whole scene. One positive example of this is someone with a positive attitude. Even on a dreary day, a person with a positive attitude can positively influence the others within the group. The same can be said for negative attitudes. Apart from this, their main point seems to lie on certain dispositions. Due to having different backgrounds, some people have dispositions that can cause problems within a group. A couple examples of these are the dispositions “macho” and “anti-authority”. If you use your imagination, I am sure you could see where these might raise some issues.
Managerial and supervisory skills are...